The Director (m/f/d) of Customer Packager Fulfillment is responsible for overseeing the end-to-end packaging and fulfillment operations to ensure timely, accurate, and cost-effective delivery of products such as Containerized Power or Heat Solutions. This role leads a team managing schedulers, fulfilment Mangers, packaging vendors, fulfillment centres, inventory flow, and distribution logistics, ensuring operational excellence, efficiency, and customer satisfaction.
At INNIO we offer you:
An innovative and international working environment
Health We Care Program - including company sport activities
Moving cost support for new employees in accordance with policy
Good connections to public transport - station in direct proximity
Transportation cost support in accordance with policy
One of the best canteens in the area with healthy and various meals
Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities
Your Responsibilities:
Lead the Jenbacher Customer Project Management Fulfillment Manager, Scheduler for the entire INNIO Jenbacher Project portfolio containerized Power plant and CHP stations up to one site installation turnkey fulfillment projects. Responsible for the overseeing and controlling INNIO Jenbacher packagers
Develop and control supplier packaging and fulfillment aligned with organizational goals for efficiency, quality, and timely fulfillment
Monitor and control day-to-day fulfillment operations, packaging, inventory management in strong cooperation with the Projectmanager and its Team for the relevant orders
Maintain the overall project schedule from order booking, engineering, manufacturing, packaging, shipment, installation, commissioning unti hand over to customer
Define critical milestones, develop actions to recover possible delays and enable proper resource planning for the onsite activities
Manage relationships with packagers, suppliers and third-party logistics providers to ensure performance and cost targets are met
Identify and implement process improvements, automation opportunities, integration of ERP set ups and cost-saving initiatives across packaging and fulfillment process
Ensure that packaging standards meet brand, regulatory, and customer requirements, maintaining a high level of accuracy and presentation
Use data-driven insights to track KPIs such as order accuracy, fulfillment time, packaging costs, and customer satisfaction
Cross functional cooperation and partnership Partner with INNIO Jenbacher Product, Supply Chain, Procurement, Finance, Engineering and Service teams to align fulfillment strategies with business needs
Build, mentor, and develop a high-performing team of Customer Projectfufillment Managers and Scheduler specialists
Your Profile & Core Competencies:
Bachelor’s, degree in Supply Chain Management, Operations, Engineering, or related field (MBA preferred)
10+ years of experience in Customer Projectmanagement & Execution, packaging, fulfillment, logistics, or supply chain management, with at least 5 years in a leadership role
Proven track record in managing large-scale fulfillment or packaging operations
Strong analytical, strategic planning, and problem-solving skills
Excellent communication and negotiation skills
Experience with Primavera P6, MS project and manufacturing related ERP systems such as Oracle, SAP
Knowledge of Power Plant Stations and its related interfaces, Peaking and Continues Power Plant Operation
Strategic and operational mindset
Strong leadership and team development skills
Vendor and stakeholder management
Continuous improvement and lean operations
Financial acumen and budgeting
Customer-focused decision-making
Willingness to travel extensively globally
At INNIO, we offer a competitive salary package which is far above the requirements of the metal collective agreement in Austria. We highly value your individual qualifications and experience. As part of our recruiting process, we engage in open dialogue with you to discuss the details and ensure the best possible fit.
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