Member Services and Administration Manager
$90,000 – $95,000 per year (32 hour, 4 day week)
About the role
Are you a highly organised, proactive professional who thrives in dynamic environments? The Australasian College of Paramedicine is seeking a Member Services & Administration Manager to lead and streamline administrative functions across the organisation. This hands-on role is pivotal in supporting our growing programs, enhancing member services, and driving operational efficiency through smart systems and automation. This is a working manager role; ideal for someone who enjoys both strategic oversight and rolling up their sleeves to get things done.
You’ll work closely with the COO and cross-functional teams to centralise workflows, improve service delivery, and reduce the administrative burden across the College. If you love solving problems, improving processes, and making a real impact—this is the role for you.
What you'll be doing
Centralise and manage administrative workflows across departments to improve consistency and reduce duplication.
Provide hands-on support for member services including calls, emails, and data updates.
Coordinate program and grant administration, ensuring compliance and timely reporting.
Support committee operations with scheduling, documentation, and governance compliance.
Maintain and enhance membership data systems and reporting accuracy.
Collaborate on digital innovation and automation initiatives to streamline operations.
Work with internal teams to identify and resolve process inefficiencies.
Implement automation tools to reduce manual tasks and improve productivity.
Provide flexible, administrative support across College-wide projects and initiatives.
What we're looking for (selection criteria)
Bachelor’s degree in Business Administration, Management, or related field.
5+ years’ managerial experience in administration or member services roles.
Proven ability to manage complex workflows and competing priorities.
Strong communication and stakeholder engagement skills.
Proficiency in CRM, finance systems, and digital tools.
Experience with automation platforms and process improvement.
Collaborative, detail-oriented, and tech-savvy mindset.
What we offer
At the College, we are committed to providing a supportive and enriching work environment. As the Member Services & Administration Manager, you will have the opportunity to contribute to the growth and success of the College, while also enjoying a range of benefits such as:
Genuine work-life balance with full time, 32 hour, 4 day work week (Monday to Thursday)
A collaborative and inclusive company culture
Professional development and training opportunities to enhance your career
Work with a team of remote workers who are passionate about what we do and the impact we make
Opportunity to make a meaningful impact on the paramedic community and contribute to the growth of the College
About us
The Australasian College of Paramedicine is peak professional association for paramedics, and a leading provider of paramedic education, research activities and resources. With a strong focus on innovation and excellence, we are dedicated to supporting highly skilled and compassionate healthcare professionals who are ready to make a positive impact in their communities.
How to apply
A cover letter (max 2 pages) addressing the selection criteria.
A current CV (max 3 pages).
Please note that only shortlisted candidates will be contacted.
For more information, please contact Lauren Daws, Chief Operating Officer, at coo@paramedics.org
Applications close on Tuesday 19th August 2025. Please be advised that shortlisting of candidates will commence before this date.
Interviews are set for Wednesday 27th and Thursday 28th August.
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