Join to apply for the Customer Support Specialist (w/m/d) bei KREISEL Electric role at KREISEL Electric
In our customer support team, you are the first point of contact for our customers in technical matters. You are particularly valued for your competent demeanor, hands-on mentality, and ability to quickly identify and solve problems. If this describes you, we look forward to getting to know you!
Responsibilities
* Handling complaints from receipt to resolution
* Serving as the main contact for customers, including advising on technical questions
* Conducting initial analyses of errors and problems in the HV systems
* Collaborating closely with internal departments to fix complex software errors
* Creating, maintaining, and developing reports, protocols, and documentation
* Supporting colleagues in technical topics organizationally
Profile
* Completed technical training (apprenticeship, technical school, HTL) in electrical engineering, mechanical engineering, mechatronics, or similar
* Ideally some professional experience in a comparable position
* Proficient in MS Office and moderate willingness to travel
* Excellent German and English skills
* Enjoy working with customers and are an organizational talent
* As a team player with strong communication skills, you convince us with hands-on mentality and a competent demeanor
We Offer
* Location: Rainbach im Mühlkreis
* Full-time employment
* Comprehensive onboarding with a personal buddy and meet & greet with management
* Flexible working hours and home office days by arrangement
* Modern, dynamic work environment, intercultural teams, and a casual "Du" culture
* Opportunities for further training and space for your ideas
* Coffee bars, canteen with discounted lunch, and sunny terraces
* Easy commute and parking with over 50 free charging stations for e-cars
* Anniversary gifts, company events, and employee discounts
* Health@KREISEL initiatives: occupational health services, fitness area, sports pool, massage, Jobrad, participation in sports events, and more
Salary
The minimum salary for this position is €36,000 gross annually. Your actual salary will be discussed individually based on your skills, experience, and qualifications.
Important Note
A valid work permit for Austria is required for non-EU citizens. Applications without a valid work permit and sufficient Austrian language skills may not be considered.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Administrative and Support Services
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