Competitive Salary + RDO + Vehicle Allowance
Our name may be new, but we’re not. Collectively, we’ve been around for more than 30 years, with an established presence right across Australia as advocates of supported independent living, and a leading NDIS registered provider.
We’ve combined the best of what we had to become Claro – the leading aged care and disability services provider in Australia.
We put people at the centre of everything we do. Through individualised, local, community-based support we remove barriers, increase life choices, and empower people to have meaningful relationships and connections.
The Opportunity:
We have an exciting opportunity for a Disability Services Manager to join a supportive and inclusive team. This role will provide client services management for our clients. Critical functions of this role include care plan management and review, client documentation management, acting as the point of contact for clients, management, and improvement of the client experience through engagement of care teams and stakeholders, and oversight of funding utilisation.
The Disability Services Manager will work in partnership with clients and their families to identify assessment care needs and support services required to promote enablement, dignity, independence, and choice.
Please note: This is a 6 Month MAT Leave Cover role
You will be responsible for, but not limited to:
* Effectively engaging in client relationship management to ensure high-quality customer experience
* Ensuring effective care plan review and management
* Leading and providing coaching to support workers in effective methods for delivering and exceeding client expectations
* Monitoring service levels, including review of funding and client/carer satisfaction
* Ensuring consumer support plans and assessments are completed within required timeframes
* Conducting case conferences with internal and external stakeholders in conjunction with the consumer and/or their representative when needs change or review of needs is required
To be successful in this role you will have:
* Demonstrated experience in a Community Services Coordination or Case Management role
* Certificate IV in community services, or relevant discipline (Preferred)
* Demonstrated experience supervising, supporting, and training staff
* Knowledge of OH&S legislation relevant to aged care and disability service sector
* Ability to work effectively as part of a multidisciplinary care team
* Build strong relationships with customers, case managers, and other key stakeholders
* High level of written and verbal communication skills
Additional Requirements:
* NDIS Worker Screening Check
* National Police Certificate
* Current Driver's license
What’s in it for you:
* Opportunity to work for the nation's largest health and aged care provider, with a rapidly growing and progressive vision
* Friendly team environment with a great community care spirit
* Employee Assistance Program for staff and their families
How to apply:
To apply, select the ‘apply’ button and you will be redirected to our website to commence your application.
* Please note: Candidates may be shortlisted and interviewed prior to closing date, so apply today!
Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages, genders, as well as people who identify as First Peoples, LGBTIQ+, and people with a disability.
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