About GAC
GAC Motor Europe was registered in March 2024 in Amsterdam and is part of the Guangzhou Automobile Group. Our business covers all aspects of passenger car sales, marketing and aftersales services. We are dedicated to delivering quality work and exceptional customer service in all aspects of our business.
User Operation Manager of East EU
The User Operation Manager of East EU is responsible for implementing the care of our users and service strategy in East EU, Turkey and Israel. Together with the GAC East team you will be building the GAC business from the ground up, redefining the relationship between people and cars through technology and premium services.
Who You Are
Together with the GAC East team you will be building the GAC business from the ground up. You will own and optimize the full user journey, manage private traffic channels, develop referral programs and use data to drive growth.
Key Responsibilities
* 1 Full User Lifecycle Management
o Own and optimize the full user journey: lead acquisition → test drive → purchase → delivery → ownership experience.
o Develop user segmentation strategies (prospects / high‑intent users / vehicle owners / high‑value users).
o Design and implement strategies to improve conversion, retention, and lifetime value.
* 2 Private Domain & Community Operations
o Manage and grow private traffic channels (CRM, app, WeChat/WhatsApp groups, mini‑programs, etc.).
o Design and execute engagement campaigns and owner activities to increase user stickiness.
o Foster a strong brand‑driven owner community culture.
* 3 User Growth & Referral Programs
o Develop referral and viral growth programs (member‑get‑member, loyalty points, membership tiers).
o Design user incentive and benefits systems.
o Encourage word‑of‑mouth marketing and user‑generated content.
* 4 Data Analysis & Strategy Optimization
o Monitor and analyse key metrics, including: lead conversion rate, test drive conversion rate, delivery satisfaction, repurchase and referral rate.
o Translate data insights into actionable optimisation strategies.
o Build dashboards and performance evaluation frameworks.
* 5 Cross‑Functional Collaboration
o Work closely with Sales, Product, After‑sales, and Marketing teams.
o Establish user feedback loops and continuous improvement mechanisms.
o Enhance overall customer experience.
What You Bring
* Bachelor’s degree or above, majoring in Marketing, communication, etc.
* 3+ years of experience in user operations, growth operations, or private domain/community management.
* Strong understanding of user lifecycle and growth frameworks.
* Solid analytical skills (advanced Excel required; SQL/BI tools preferred).
* Strong project management and cross‑functional communication skills.
* Fluent in English and one of East EU languages (Polish, Czech, etc.); Chinese will be a plus.
What We Offer
* An ambitious employer who wants the best for you.
* A fast career track similar to only a few other companies.
* A competitive salary and excellent bonus structure (above market); we strongly believe and live by ownership and meritocracy.
* Additional benefits according to local markets.
GAC Europe is based in Amsterdam, and we offer a highly competitive compensation and benefits package, along with an attractive welfare policy. Let me know if you'd like to learn more.
Contact via gaci_eu_gmo@gac-international.com.
Company website: INTERNATIONAL | Where Craft Meets Technology
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