Role
As a Delivery Manager at Cloudflight, you will be responsible for overseeing the delivery of IT services and projects, ensuring they meet client expectations, are completed on time, within scope, and within budget. You will collaborate with cross‑functional teams, manage client relationships, and continuously improve our delivery processes. You will report to the Head of Delivery.
Responsibilities
* Leading and managing multiple IT service projects across our Cloudflight portfolio from initiation to completion.
* Ensuring timely and high‑quality delivery while acting as the primary point of contact for clients.
* Understanding client needs, managing expectations, and ensuring satisfaction.
* Coordinating and guiding cross‑functional teams, fostering collaboration, and maintaining a high‑performance work environment.
* Providing feedback and mentoring to project managers to support their professional development.
* Proactively identifying potential risks and developing mitigation strategies to ensure successful project outcomes.
* Overseeing planning, budgeting, financial performance tracking, deviation analysis, forecasting, and resourcing to ensure data accuracy and integrity.
* Maintaining accurate project documentation, providing regular status updates to stakeholders, and generating comprehensive reports.
* Fostering a culture of business acumen and innovation within project teams, encouraging creative problem solving, new ideas, and the identification of new business opportunities.
Qualifications
* A degree in Computer Science, Information Technology, Engineering, or a related field.
* Relevant certifications (e.g., PMP, ITIL) are a plus.
* Minimum of 5 years of experience in IT service delivery, project management, or a related role.
* Proven ability to lead and motivate teams, manage conflicts, and drive results in a fast‑paced environment.
* Strong understanding of budgeting, financial targets, and resource allocation.
* Demonstrated ability to build and maintain strong client relationships, ensuring high levels of customer satisfaction.
* Strong analytical and problem‑solving skills.
* Proactive approach to addressing challenges.
* Excellent verbal and written communication skills in German and English.
* Ability to work with people from different national and international locations.
Salary
The minimum salary is €56.854 gross/year in the collective agreement.
Equal Opportunity Statement
We are an equal opportunity employer. We strive to create an inclusive environment where everyone can thrive regardless of their background and circumstances. All applicants receive equal opportunity regardless of age, gender identity or expression, language, disability, ethnicity, national origin, religion, or sexual orientation.
We will go through your application and come back with feedback. Any questions? Contact us at jobs@cloudflight.io.
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