Junior Operations Manager
Location: Vienna, Austria, 1150
Company: Avellera by LoeX Local Experience GmbH
About Avellera
Avellera creates high-end travel experiences with soul. Our journeys combine authenticity, cultural depth, and personal service with premium comfort. We build meaningful connections between people and places, and we are shaping a new way to travel.
Your Role
You support our operations team in delivering seamless, high-end travel experiences. Your work keeps every itinerary running like a perfectly tuned clock.
Your Responsibilities
* Purchase travel services for our guests, including hotels, transfers, guides, tickets, and activities.
* Prepare and assemble complete travel documents.
* Communicate with guests via email and WhatsApp before and during the trip, providing friendly and efficient support.
* Coordinate with partners, suppliers, guides, and hotels.
* Handle basic accounting tasks, invoicing, and payment processes.
* Understand European transport systems, including trains and airports.
* Maintain top quality standards with strong attention to detail.
* Work occasionally on weekends about one or two times per month, with compensatory days off during the week.
* Regular working hours are 9 to 18.
You play a key role in ensuring that every traveler enjoys a smooth and memorable experience.
What You Bring
* Fluent English and German. Spanish or other Latin languages are a strong advantage.
* Excellent computer literacy, fast typing, confidence with Excel, Word, and Canva.
* Curiosity for new technologies. We work daily with tools like ChatGPT, Notion, Nezasa, Destination Book, Trello, WhatsApp, and email.
* At least 2 years of customer support experience.
* Tourism experience, preferably several years.
* A passion for travel planning and the tourism industry.
* Strong communication skills and a friendly, solution oriented mindset.
* Precision and reliability. Even small details matter for our guests.
We are looking for someone full time or at least 30 hours per week.
What We Offer
* A creative, open work environment with flexible hours.
* An inspiring office with garden, sauna, and table tennis, perfect for a balanced workday.
* Team events, company trips, and frequent networking opportunities.
* A culture that values initiative, creativity, and personal growth.
* Salary according to collective agreement plus annual bonus in the first year.
* After the first year, salary is negotiable based on performance.
Why Join Avellera
You become part of a growing boutique travel company that delivers exceptional experiences across Central Europe. We invest in your development from day one, and after the first year, we celebrate the impact you have created.
At Avellera, you are not just an employee. You become a key part of a team building something extraordinary.
Ready to join us
📩 Send your CV and cover letter to:kamilla@avellera.com
🌍 Learn more:www.avellera.com
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