Product Manager Vienna, full-time, start immediately ToolSense - The AI- and IoT-driven FM Operations Platform. Cut Costs. Reduce Downtime. ️ What we do at ToolSense ToolSense is building the leading AI- and IoT-driven FM Operations Platform for Facility Management. Our mission: become the global leader in FM Operations, a massive industry that is critical to how our world works and where many processes are still handled with Excel, pen & paper, and WhatsApp. This leads to downtime, chaos, and high costs. We're changing that. ToolSense digitizes the entire FM Operations: from machines and robots to vehicles, buildings, and work orders. We connect assets via QR codes and IoT, automate workflows with AI, and create real-time transparency across the entire fleet. The result: up to 80% less downtime, 20% lower machine costs, and a far easier day-to-day for the people working on the ground. With over 200 customers in 30 countries, including ISS, Dussmann, VINCI, and WISAG, multiple innovation awards, and growth funding from GRO Capital, a leading European B2B SaaS investor, we're ready to scale across Europe and beyond. Our Goal We want to become the leading FM Operations Platform and drive the digitization of this industry. To get there, we need a strong product team that turns customer problems into clear business priorities and makes ToolSense better every day. Your Role As a Product Manager, you'll own a part of our FM Operations Platform and work along the entire customer journey: from discovery through rollout to adoption, feedback, and continuous improvement. You'll work directly with the CEO on product strategy and other strategic topics, complementing his way of working and helping translate vision into execution. You define the business priorities, our delivery team translates them into technical specifications. You'll work closely with Engineering, Design, Customer Success, Sales, and Marketing to make sure what we build solves real problems, is commercially relevant, and actually lands with customers. This role is perfect for someone who loves structure, works independently, spends a lot of time with customers, and doesn't just manage products but moves them forward. Among other things, you will: Take ownership of your product area (e.g. AssetHub, RoboHub, CarHub, ServiceHub, TaskHub, or AI Agents like the AI Support Manager) Work directly with the CEO on product strategy, roadmap, and other strategic topics, acting as a thought partner and complementing his way of working Work along the entire customer journey: from discovery interviews with prospects through onboarding and daily usage to expansion and renewal, improving the product experience at every step Spend a lot of time with customers, on-site and remote: understand their workflows, pain points, and business better than they do themselves Define clear business priorities and requirements, while our delivery team handles the technical specification and execution Work hand-in-hand with Customer Success, Sales, and Marketing to make sure new features land with customers, get adopted, and drive revenue Think commercially: what drives revenue, what reduces churn, what justifies a price uplift Work data-driven: use our analytics, make decisions based on facts, not gut feeling Help shape how we scale Product Management at ToolSense ♂️ Who you are We're looking for people with energy, curiosity, passion, and a hands-on mentality. What matters to us: Structured thinking: you break complex problems into clear, solvable parts Self-starter mentality: you create your own to-do lists instead of waiting to be told what to do Strong execution: when we agree on something, you make sure it gets delivered. You find ways to move things forward instead of reasons why they couldn't be done Some experience in Product Management (B2B SaaS preferred) Technical affinity: you understand how software, APIs, and IoT fit together and can hold your own in a conversation with Engineering High energy, drive, ambition, and a real desire to get things done Genuine passion for products, for customers, and for the work it takes to connect both well Detail-oriented: you don't miss edge cases and you don't ship anything half-finished Commercial thinking: you understand how product and business model connect A real appetite for intensive customer contact, including on-site visits Fluent in English (German is a strong plus) Based in Vienna You don't see this as "just a job", you go all in and treat it as a chance to grow What we offer A role with direct impact on the product used daily by hundreds of customers in 30 countries Direct collaboration with the CEO on product strategy and other strategic topics, with high visibility and influence from day one A clear career path from Product Manager to Senior PM and beyond Close collaboration with Engineering, Design, Customer Success, and Sales A modern, international team with flat hierarchies Competitive salary above the Austrian IT collective agreement (depending on experience) Modern office in Vienna near Mariahilferstraße, subsidized lunch, snacks, top coffee, and high-quality equipment Deep onboarding in product, AI, IoT, and FM industry knowledge Regular feedback, professional development, and real ownership The chance to be part of a venture-backed scale-up (funded by GRO Capital) on its way to becoming the European market leader ⚖️ Equal Opportunity We care about motivation, energy, and results, not labels. No matter where you come from or how you tick: if you have drive and want a role between tech, product, and customers, you're in the right place. ✉️ Ready? Let's build the FM Operations Platform of the future and help customers run their operations more efficiently every day. Apply now - CV or LinkedIn profile is enough.