Location: Sydney - Melbourne - Brisbane or Canberra
We’re looking for an experienced ServiceNow Designer to play a pivotal role in designing and configuring ServiceNow solutions that streamline business workflows across IT, HR, and procurement functions. You’ll work closely with stakeholders to translate government processes into efficient digital solutions, ensuring usability, security, and compliance with federal standards.
What You’ll Do:
* Design and configure ServiceNow solutions across multiple modules (ITSM, ITOM, CMDB, HRSD, CSM, and custom applications).
* Translate government service processes into effective digital workflows.
* Collaborate with stakeholders, bridging business requirements with technical implementation.
* Provide guidance on scripting, integrations, and data optimisation for high‑performing ServiceNow solutions.
* Ensure solutions comply with ITIL, government frameworks, and best practices.
What We’re Looking For:
* 5+ years of hands‑on ServiceNow Designer or Architect experience with multiple modules.
* Proven experience in solution design or architecture, preferably in government or large enterprise settings.
* Strong understanding of ITIL and other process frameworks (COBIT or government‑specific frameworks a plus).
* Technical knowledge of JavaScript, REST, JSON, OAuth, and ServiceNow data structures.
* Excellent communication, stakeholder management, and presentation skills.
* Security clearance preferred: Baseline, NV1, or NV2. AU citizenship and eligibility to apply are mandatory.
If you’re interested and meet the requirements, click Apply below to submit your application.
#J-18808-Ljbffr