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We are a family-owned swimming pool construction business servicing both South East Queensland and Northern NSW. Our office is located in Mudgeeraba on the Gold Coast.
Due to increased growth, we are seeking a full-time Business Support Assistant. Reporting to our Administration Operations Manager, the primary purpose of this role is to support our Sales & Design Consultants. The level of support includes customer contract administration, engaging with customers, supporting customers with the onboarding process, liaising with third-party suppliers (including engineers and certifiers), scheduling appointments, responding to emails, drafting preliminary quotes and contracts, and maintaining risk & compliance. Additionally, you will support the Administration Operations Manager and Construction Supervisor/s as needed.
This role encompasses providing administrative support to our Sales team, answering all inbound calls, and assisting the Construction Supervisor with trade and supplier orders and communications. Additionally, this role crosses over into supporting other functions in office administration & customer service as required.
This position requires availability between 9am to 5pm Monday to Friday.
Job Tasks and Responsibilities
Key responsibilities of the role include:
Face-to-face customer service
Supporting the Sales & Design Consultants
Supporting the Office Manager and Construction Supervisors as required
Answering all inbound calls
Assisting the Construction Supervisor with trade and supplier orders and communications
Responding to new sales enquiries via email and scheduling these with the Sales & Design Consultant
Drawing up Sales Contracts in conjunction with the Sales team
Engaging with engineers and private certifiers
Completing variations to contracts, including upselling and other modifications
General administration
Skills and Experience
We provide on-the-job training around the intricacies of pool construction. However, the ideal candidate will have had extensive experience in administration, be able to work autonomously, and multitask in what can be a very fast-paced environment.
To be successful, the ideal applicant must meet the following criteria:
Experience in a support role either in administration or as a personal assistant
Knowledge in Word, Excel, Outlook
Ability to work well under pressure to meet deadlines
A keen attention to detail is essential
Excellent interpersonal and communication skills - both written and spoken
Participates and works well in a team-based environment
Excellent organisation and follow-up skills
Positive and outgoing personality
If this is you, hit apply!
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How many years' experience do you have as a Business Support Assistant? How many years' experience do you have as an administration support assistant? Which of the following Microsoft Office products are you experienced with? Do you have experience in administration? Do you have a current Australian driver's licence?
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