Overview
As Operations Manager Austria, based in Vienna, you will lead Kuoni Tumlare's destination operations to ensure seamless delivery of tours and services across Austria. You will oversee supplier relationships, manage a dedicated team, and drive operational excellence—balancing quality, efficiency, and profitability while shaping memorable travel experiences.
Responsibilities
* Plan, oversee, and coordinate land services across Austria—guides, transport, restaurants, and special requests—ensuring budget adherence and operational smoothness.
* Prepare and confirm both series and ad-hoc tour itineraries in collaboration with Sales, balancing client requirements (primarily from Asia), destination specifics, supplier conditions, and revenue targets.
* Maintain robust supplier relationships, negotiating pricing, capacity, and service quality; respond promptly to emergencies or last-minute changes.
* Define and monitor performance metrics for operational quality and revenue; report results to management and identify areas for improvement.
* Allocate workflow across a team of 5+ FTE, ensuring deadlines, service standards, and company policies are met.
* Mentor, train, and support the team; foster development, ensure onboarding, and encourage continuous learning.
* Collaborate with Sales Operations and Procurement to control costs, analyze operational performance, and implement efficiency improvements.
Qualifications
* Fluency in English and German is required.
* Strong familiarity with Austrian geography and touristic offerings.
* 10+ years’ experience in DMC, incoming travel operations, or ground handling.
* Exceptional attention to detail, organization, and multi-tasking abilities.
* Strong communicator with leadership, negotiation, and team development skills.
* Comfortable working under pressure, highly data-driven, and revenue-conscious.
* Proactive, flexible, and able to operate independently as well as in tandem with broader teams.
We are looking for a person with
* A passion for creating memorable travel experiences.
* A collaborative spirit who enjoys working across cultures and teams.
* Strong customer orientation with a solution-focused mindset.
* The ability to inspire and motivate others through a positive attitude.
What We Offer
* Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
* Stability: 100 years at the top of our field and continuing to push into new territory.
* Progression: We reward high performers and promote key talent internally.
* Learning and Development opportunities for growth and upskilling.
* A supportive management culture and autonomous working environment.
* Company-wide bonus scheme.
* Dedicated employee engagement activities.
* Flexible and hybrid working.
* Annual awards and recognition for high performers.
* Friendly and collaborative work environment.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Travel Arrangements
#J-18808-Ljbffr