Description
About Diageo
Diageo is a global leader in premium spirits and beer with iconic brands such as Johnnie Walker, Smirnoff, Tanqueray, Guinness and many more. Our products are sold in over 180 countries, and we foster an inclusive, diverse and performance-focused work culture.
About the role
As a Sales Support Specialist on the CHAT commercial team, you support the Head of On Trade, Key Account Managers, Sales Representatives, and internal collaborators. You do this by handling administrative, organizational, and analytical tasks efficiently. Your contribution ensures that decisions can be made based on accurate information, internal processes run smoothly, and customers receive optimal support.
Key Responsibilities
* Communicate all relevant customer agreement components to Finance, Credit Control and internal collaborators.
* Support annual negotiations, contract handling (including DocuSign), tracking and budget integration.
* Manage allocation of limited products, including stock updates and performance analyses per KAM.
* Prepare sales and promotion analyses and calculate applicable rebates.
* Maintain customer master data, perform regular database checks and coordinate corrections with internal teams.
* Coordinate internal requests related to the CHAT sales warehouse including agency instructions and PO handling.
* Drive continuous process improvement in collaboration with service hubs (Budapest), Trade Terms and Commercial Finance.
* Prepare, update and distribute product specification sheets, master data, descriptions and images.
* Create and distribute promotions, newsletters and communications regarding price or product changes (SKU / EAN / downsizing).
* Prepare and send customer offers, including adapting content to customer-specific text templates.
* Enter contracts into Contract Management, document and archive all relevant files.
* Create invoices, collect supporting documents and follow up on outstanding invoices including trade spend topics.
* Support presentations, reporting, events, trade fairs and internal meetings.
* Manage evidence collection (e.g., Mappis, retailer websites).
* Coordinate creation of visual merchandising (advertisements, marketing materials).
* Organize samples and handle general administrative office tasks.
* Act as Health Ambassador, including weekly reporting and participation in KAM calls.
Experience / skills required
* Completed commercial education, ideally with a business background.
* Minimum of two years’ experience in sales support or a commercial role in FMCG.
* Strong analytical skills and excellent numerical understanding.
* Customer-focused, proactive, and committed to finding effective answers.
* Strong communication skills, flexibility and organizational talent.
* Excellent MS Office skills (especially Excel); experience with SAP BW, TM1 and Teams.
* Strong English language skills, both written and spoken.
Our Offer
* An inclusive company culture that puts employees and their development first
* A competitive salary with bonus and many benefits that suit your lifestyle
* An industry leading parental leave policy
* …and of course, THE best colleagues!
Flexible Working Statement
Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.
Diversity statement
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Worker Type : Regular
Primary Location : Wien
Additional Locations :
Job Posting Start Date : 2025-12-11
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