Why We Work at Dun & BradstreetDun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at .The role is a Commercial Operations Manager with specialist area in RFI-RFP handling in the Central Europe region (with primary focus on DACH). It is part of the Business Development & Commercial Operations – Tools & Processes team. The role owner is the primary go-to-person for Sales with respect to any kind of support needs with RFI-RFP requests.The role owner also selectively covers support needs of the local Sales team along the deal acquisition process. Ad hoc tasks regarding various types of analyses - mainly as part of regional requests – can be expected to occur regularly. The position is in the D&B Vienna office and is intended to cover 20% of local support and 80% of regional activities. Analytical skills and experience in handling customer requests are a precondition for being successful in the role. Similarly, experience in driving change and process automation should be part of the candidate's background. Understanding complex processes and experience in implementing workflows are also key success factors.
RFI & RFP support responsibilities:
1. RFI / RFP support includes managing the process, filling out and submitting RFP/RFI material on time in collaboration with Sales
2. Coordinate inputs with Sales, Tech and Legal across markets
3. Understand client requirements, project scope, and opportunity value
4. Oversee RFI/RFP lifecycle: resources spend, timelines, deliverables, compliance, completeness
5. Manage and improve support tools (e.g., CRM adjustments and process automation)
6. Manage reporting
7. Manage continuous lessons learned sharing with internal stakeholders
8. Drive business development (identify relevant portals cross markets, discuss opportunities with Sales)
2.Commercial insights and analytics support responsibilities:
9. KPI reports
10. Activity reporting
11. Trends and white-spot analyses
12. Pipeline analysis
13. Business segments analysis
3.Ongoing commercial support responsibilities:
14. Support local Sales
15. Contribute to European CRM standardization & improvements activities
16. Support Finance with CRM data on reports
17. Support upgrade program
18. Support with data selections, Telesales campaigning
19. Support CRM users with internal data management
20. Support DACH OTI process work
Requirements:
21. Excellent communication skills in English and German language. Must be able to explain concepts clearly, concisely, and engagingly. Good questioner and listener – intellectually curious
22. Commercial awareness, understand business flows and demonstrating a detailed understanding of technology impact on business processes/results
23. Ability to execute against a detailed delivery plan
24. Ability to work effectively across and with different departments and country organizations
25. Strong problem-solving abilities: ability to question complex issues and not afraid of challenging as is situations
26. Experience in working with Salesforce systems workflows and strong analytical and business orientation mindset
27. Experience in working as a BID manager for RFI-RFP is an advantage for the candidate
28. Experience in working with AI tools will be an advantage for the candidate
29. The gross annual target salary is from €43,300,- with the willingness to pay more depending on professional experience and qualifications
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