About the Company
Our client is a well-established global leader in advanced industrial technology solutions, operating across multiple international markets. With a strong focus on innovation, sustainability, and operational excellence, they deliver high-quality, customized solutions to a diverse range of industries including but not limited to power management.
About the Role
We are looking for a Customer Project Manager to lead and coordinate customer projects within internal production teams. This role is responsible for managing the full project lifecycle - from purchase order to final delivery - ensuring timely execution, high-quality standards, and strong customer communication.
Location: Lower Austria (hybrid: 3 days onsite / 2 days remote)
Contract Type: Full-time permanent employment
Responsibility Scope
Project Ownership & Execution
Manage assigned customer projects from order receipt to delivery
Create and maintain project plans, timelines, and milestones
Monitor progress across engineering, procurement, production, testing, and logistics
Ensure delivery commitments in terms of scope, timing, and quality
Customer Communication
Act as the main point of contact for customers during project execution
Coordinate technical clarifications, timelines, and project updates
Lead customer meetings, status calls, and escalation handling
Build and maintain strong, long-term customer relationships
Cross-functional Coordination
Collaborate closely with engineering, supply chain, production, and planning teams
Ensure smooth project execution through effective internal alignment
Commercial & Cost Awareness
Monitor project scope versus order confirmation
Manage variation orders and additional cost topics
Identify and escalation commercial risks
Quality & Delivery
Support Factory Acceptance Tests (FAT) and customer participation
Ensure complete and accurate delivery documentation
Drive issue resolution to ensure on-time delivery and customer satisfaction
Reporting & Continuous Improvement
Maintain accurate project tracking and reporting
Present project status, risks, and actions internally
Lead lessons learned and contribute to process improvements
Requirements
Degree in Engineering, Business, Industrial Management, or equivalent experience
3+ years of experience in project management, order management, or similar roles
Experience in manufacturing or engineered-to-order environments preferred
Knowledge of electrical equipment, switchgear, or industrial projects is a strong advantage
Understanding of manufacturing project lifecycles
Ability to read technical drawings is a plus
Strong planning, coordination, and organizational skills
Experience with ERP systems (SAP is an advantage) and Excel
Strong communication and customer-facing skills
Excellent English skills (mandatory for this role)
German language skills are a plus
Benefits
Opportunity to join a leading international industrial environment in Austria
Diverse and responsible role with a high level of autonomy
Collaboration within a motivated and growing team
Career development and continuous learning opportunities
Modern production environment with advanced automation and Industry 4.0 standards
Additional benefits such as mobility programs, meal support, health initiatives, and company events
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