Position overview
* Permanent, Full-time opportunity
* Organisation with an award-winning culture that values diversity and inclusion
* $107,675 - $113,862 per annum plus12% superannuation
The role
Customer Transformation & Technology (CT&T) plays a pivotal role in delivering Yarra Valley Water’s 2030 Strategy by driving digital transformation that enhances customer trust, experience, and affordability. Through ongoing transformation of customer support systems, data, and digital channels, CT&T enables the business to better understand and respond to the evolving needs of our customers.
To support key programs, we are seeking a Change Analyst to work closely with program teams, business stakeholders, and delivery partners. The Change Analyst will play an important role across strategic initiatives that modernise systems and enhance customer-facing experiences.
About us
We’re on a mission to create a brighter future, where you can be a change maker at the actual source. We’re one of Australia’s largest water utilities with over 30% of Victoria’s population relying on us for their essential water and sanitation services.
Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you’ll be inspired and challenged to grow alongside us.
We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.
To view the full position description, click HERE.
Key responsibilities
* Support the development and delivery of change strategies and plans in alignment with the YVW Change Management Framework.
* Conduct detailed change impact assessments across people, processes, and systems, working with SMEs to define current and future states.
* Coordinate stakeholder engagement activities, including briefing materials, FAQs, meeting notes, and feedback channels.
* Identify training needs and work with Learning & Development, vendors, and business teams to organise and track training activities.
* Create and maintain key change artefacts such as impact logs, stakeholder maps, communication trackers, and readiness assessments.
* Draft and deliver clear, tailored communications that explain change impacts, benefits, and relevance to day-to-day work and customer outcomes.
* Monitor adoption, readiness, and stakeholder feedback, escalating risks or resistance to the Change Partner as needed.
* Contribute to continuous improvement by capturing lessons learned and enhancing change methodologies, tools, and templates.
What we’re looking for
* Proven experience within roles involving process analysis, business analysis, change analysis, or similar disciplines.
* Demonstrated ability to analyse complex data, systems, and processes, including deep dives into customer or operational environments.
* Experience supporting complex initiatives involving process, technology, data, and people change, with a solid understanding of technology delivery methodologies and project lifecycles.
* Strong problem-solving skills with the ability to interpret complex data and apply practical, grounded thinking.
* Effective time-management, able to prioritise and meet deadlines while remaining flexible, resilient, and responsive to changing needs.
* Takes initiative, seeks improvement opportunities, and demonstrates curiosity and a desire to learn and support others.
Why Yarra Valley Water?
We celebrate and encourage new thinking at every level. Creating opportunities for you to grow – both professionally, and personally. When you flourish, we all do.
* $107,675 - $113,862 per annum plus 12% superannuation.
* Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE.
* Free and secure on-site parking with on-site café at our Mitcham office.
* 14 weeks paid leave parental leave.
* 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause.
* Request to swap certain public holidays for another day of paid leave.
Did you know?
Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.
How to apply
Applications should include a supporting Cover Letter and Resume.
Closing date: 16 January 2026
This position is available for Yarra Valley Water employees and external applicants.
We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and young job seekers, members of the LGBTIQA+ community and people of all cultural backgrounds.
If you need this information in an accessible format or would like to discuss reasonable adjustments during the recruitment process, please call 03 9872 2542 or email dei@yvw.com.au.
If you need any help with the application process or would like to discuss the recruitment process, please contact us via email recruit@yvw.com.au.
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.
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