French‑Speaking Customer Support Specialist (Voice & Chat) – Work from Home
Join TalentPop App as a Customer Support Specialist! We’re looking for French‑speaking, English‑fluent individuals who can handle inbound calls, live chat, and email with professionalism and customer‑centric attitude.
What You’ll Be Doing
As the first point of contact for French‑speaking customers, you will respond to inquiries via voice, chat, and email, ensuring prompt, clear, and helpful interactions.
Key Responsibilities
* Deliver outstanding support in French and English through voice and chat.
* Troubleshoot and resolve customer issues with professionalism and urgency.
* Build strong relationships by personalizing each interaction.
* Collaborate with your team to ensure consistent and high‑quality service.
* Share customer feedback and insights to help improve our processes.
What We’re Looking For
* 1+ year of remote or online customer service experience.
* Bilingual customer support background preferred.
* Excellent written and verbal communication skills.
* Experience with Gorgias, Zendesk, Shopify, or similar tools.
* Calm and solution‑focused under pressure.
* Familiarity with e‑commerce and CRM systems a plus.
* Fluency in French and English.
Tech Requirements
* Personal computer or laptop with minimum i5 processor.
* Stable internet connection with at least 15 Mbps upload and download speeds.
Perks and Benefits
* Competitive pay with annual performance reviews.
* Paid time off for work‑life balance.
* Monthly health stipend.
* Performance bonuses based on KPIs.
* Permanent remote work setup.
Apply today and become an essential part of a supportive and results‑driven team.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
IT Services and IT Consulting
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