Practice Manager – Good Health Medical Centre (Family General Practice)
Good Health Medical Centre, a fully accredited and long‑established family medical practice in the south side of Brisbane, invites applications for the position of Practice Manager. The Centre is recognised for its commitment to high‑quality general practice services, a strong culture of patient‑centred care, and a collaborative, multidisciplinary clinical team. This role presents an opportunity to lead a respected medical practice with stable systems, a modern environment, and genuine organisational support.
The successful applicant will report directly to the practice owners and will be responsible for the strategic and operational oversight of daily activities across the Centre.
Key Responsibilities
* Supervise and manage all daily operational functions of the medical practice.
* Lead, mentor, and support administrative staff in accordance with internal policy and relevant legislation.
* Manage staff rostering, onboarding, performance documentation, and general HR processes.
* Ensure compliance with RACGP Standards, Medicare requirements, and all applicable regulatory obligations.
* Oversee billing, Medicare claiming, private health insurance processes, and financial administrative systems.
* Coordinate with clinicians, nurses, and allied health teams to support seamless patient care within a family practice setting.
* Maintain accreditation documentation and ensure preparedness for reaccreditation cycles.
* Manage clinical consumables, contractor relationships, IT systems, and facility management tasks.
* Handle patient enquiries, feedback, and escalations with professionalism and courtesy.
* Implement operational improvements that enhance efficiency, patient experience, and workflow across multiple practice locations where required.
Mandatory Requirements
* A minimum of two years’ experience in practice or clinic management within a general medical setting.
* Prior experience in general practice operations of at least 3 years (mandatory).
* Competence in practice management systems, including Helix, PracSoft, and Medical Director.
* Strong proficiency in the Microsoft Office Suite, with particular capability in Microsoft Excel.
* A working knowledge of medical terminology and an understanding of Medicare and private health insurance billing procedures.
* Experience with general practice accreditation processes.
* Proven leadership, staff management, and reporting experience.
* Strong organisational capability and the ability to manage competing priorities across one or more practice sites.
* A commitment to quality improvement, ethical conduct, and patient‑centred care.
* Australian citizenship or permanent residency.
What the Centre Offers
A competitive remuneration package. A supportive executive leadership team and a clear operational structure. The opportunity to contribute to a well‑respected, high‑performing family practice. Genuine pathways for professional development as the organisation continues to grow. A collaborative environment where your contribution makes a tangible difference to the community.
Application Process
Applicants are invited to submit a resume and cover letter outlining relevant experience. Due to anticipated application volume, only shortlisted candidates will be contacted. The Centre does not accept agency submissions for this position.
Confidential enquiries may be directed to the Director at accounts at medical-doctor.net.
Your Application Questions
Your application will include the following questions:
* Do you have management experience in the healthcare services industry?
* Do you have experience preparing work rosters?
* How many years of people management experience do you have?
* Do you have customer service experience?
* How many years' experience do you have as a practice manager?
* Do you have experience in administration?
* Which of the following medical practice management software do you have experience with?
* Do you have a current Police Check (National Police Certificate) for employment?
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