Job Description Key Lead (m/w/d) responsible for ensuring all customers receive a high-quality in-store experience. The Key Lead acts as Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. Part of the store leadership team, responsible for driving store performance on the floor through customer experience and achievement of daily sales.
What You’ll Do Opening and closing routine
Product Knowledge & Brand Awareness
Business Understanding
Proactive Thinking
Attention to Detail
Register/Point of Sales use
Asset Protection
Visual Displays
System Skills Work
Schedule Requirements
Availability: schedule varies weekly with at least 20 hours per week; requires availability on Saturdays and Sundays and certain holidays; hours may increase during peak times to support business needs
Working Hours The work plan changes weekly; minimum 20 hours per week with weekend and holiday availability. During peak periods, hours may increase to meet business needs.
Qualifications What it Takes
Education – High School Diploma/G.E.D. equivalent preferred
Retail Experience – at least 1 year preferred
Supervisor/Managerial Experience – not required
CEFR B2 Fluency in English & German, required
Customer Focus
Communication
Interpersonal Interaction
Fashion Trend Knowledge
Outgoing
Assertiveness
Adaptability/Flexibility & Stress Tolerance
Poise & Ambition
Multi-Tasking
Applied Learning
Work Ethic
Omni Channel Services
Was du mitbringst
Ausbildung – Abitur/G.E.D.-Äquivalent bevorzugt
1 Jahr Erfahrung im Einzelhandel erwünscht
Erfahrung in der Führungsverantwortung wird nicht vorausgesetzt
CEFR B2 Fließende Englisch- und Deutschkenntnisse erforderlich
Erfahrung im Kund*innenservice
Starke zwischenmenschliche und kommunikative Fähigkeiten
Modebewusstsein
Aufgeschlossenheit und Durchsetzungsvermögen
Anpassungsfähigkeit, Flexibilität und Stresstoleranz
Innere Antriebskraft und Ehrgeiz
Multi-Tasking Fähigkeit
Selbstständiges und problemlösungsorientiertes Denken
Erfahrung mit Omni Channel Services
What You’ll Get As an Abercrombie & Fitch Co. associate, you’ll be eligible for a variety of benefit programs designed to fit you and your lifestyle. Benefits include:
Quarterly Sales Incentive Bonus
Merchandise Discount
Employee assistance program; access to free psychological and behavioral health counseling
Flexible Schedule
Opportunities for Career Advancement
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who’ll Celebrate you for Being YOU
The starting rate for this position is €14.98 per hour (the recruiting pay range is €14.98 - €14.98 per hour). The rate and range may be modified in the future.
Abercrombie & Fitch Co. is an Equal Opportunity employer.
Seniority level Entry level
Employment type Part-time
Job function Customer Service
Industries Retail and Apparel & Fashion
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