As a leading expert for Digital Platform Building and Customer Experience Innovation, NETCONOMY is shaping the digital leadership of its clients. NETCONOMY helps brands to build flexible and scalable digital platforms using top‑notch technologies by SAP, Google Cloud and Microsoft Azure. With 20 years of experience and a team of close to 500 professionals across Europe, NETCONOMY introduces and drives innovation initiatives around customer experience, supporting clients on their digital expansion journey.
Your Job
As a CRM Consultant you are responsible for advising new and existing customers on both operative and strategic levels regarding the implementation of CRM solutions. For example, you will work with the newly developed Sales and Service Cloud products from SAP.
Your Job’s Key Responsibilities
* Strategically accompany customers from the pre‑sales phase, through solution design, to implementation in the project.
* Prepare the problem space together with the customer in workshops: document and analyze the requirements, and transform them into innovative solutions.
* Support the configuration and adaptations of CRM solutions such as SAP Sales / Service Cloud.
* Support the development team in building integration scenarios for the CRM solution into the customer’s existing system landscape.
* Pursue integrated solutions with other customer experience products and ERP systems.
Your Skills
* 3+ years of professional experience working with CRM solutions such as Salesforce, Microsoft Dynamics, C4C or similar.
* Strong business understanding of sales and service processes (lead to cash and ticket lifecycle).
* Excellent communication skills in German and English (min. B2 level).
* Strong intercultural competencies and a willingness to travel (approx. 15% to 20% of working time).
* Ability to break down complex issues and communicate them clearly and understandably (e.g., in conducting customer training).
* SAP Service or Sales Cloud certification or similar CRM certifications would be desirable.
Our Offer
* Flexible Working Models: Early bird or night owl? Thanks to our flexible working models you start your work day when and where it fits you best.
* Career Development & Onboarding: Start your journey in NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our training department, NETCADEMY, will find the best solution for you!
* Company Summit: Exchange professional and personal experiences at our annual in‑house conference! One of the highlights of our company Summit is the vibrant networking environment it cultivates.
* Social Events: Join your colleagues and build new connections at our social events like pizza & games evenings, hiking, and Christmas party, and celebrate milestones together. It’s on us!
* Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
* Mobility Support: Choose eco‑friendly transportation! As we take our environmental responsibility seriously, we support your climate‑friendly transportation costs.
The actual salary depends on your qualifications and experience. For legal reasons, we need to disclose the minimum annual salary for full‑time employment as stated in the current collective IT agreement, which is €55,300 gross per year for this position.
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