For our subsidiary Funstage, we are currently searching for a Customer Support Agent (f/m/d) who will take care of our online gaming platforms and apps to support our customers via email, chat and on social media.
* Respond promptly to incoming communication with a high level of service ensuring player satisfaction and handling of all general enquiries
* Assisting players through email, live chat and inbound phone calls
* Providing our customers with the best level of service
* Report customer issues to the team leader and relevant internal departments where applicable
* Acquiring a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino
* Provide explanations to customers about our product/site/policies
* Keep up to date with new information/procedures
* Supporting and guiding customers with all requests and escalating and following up where necessary
* Ensure quality assurance, KPI’s and SLA’s are met
* Responding to player comments on our social media channels
* Working with a dynamic team, for a support office open 365 days per year
* Support primarily on weekends and public holidays
* Work is scheduled on shift basis (3 shifts, 08:30-17:00, 11:00-19:30, 12:30-21:00)
Your profile
* Experience with customer support is an advantage
* Very good PC-skills (typing and usage of different tools)
* German writing skills: C1 or higher is mandatory
* English writing skills: B2 or higher is mandatory
Our offer
* Flexible working hours and a hybrid model that fit your lifestyle, backed by a strong culture of work-life balance
* A dedicated training budget to explore new skills, deepen your expertise, and shape your career journey
* A welcoming office atmosphere at our Vienna HQ with daily fresh fruit, a wide range of teas, fair‑trade coffee, and meals at our company‑subsidized restaurant
* Subsidized public transportation, plus access to pool e‑bikes and e‑cars — for both business and personal use
* Plenty of ways to stay active and connected, from our on‑site fitness room and MyClubs app points to regular sports and company events
* Attractive local employee discounts and healthcare benefits that make everyday life a little easier
* We are proud to offer a competitive base salary range of 29.000 - 32.000 EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience
About Funstage
Funstage GmbH, a 100% subsidiary of Greentube GmbH and therefore part of the worldwide operating NOVOMATIC group of companies, is a multiplatform gaming service provider offering synchronous play on mobile apps, social networks and other web‑based technologies to gamers around the world. Funstage is a true customer company, always focused on delivering innovative solutions, that meet the needs of our customers in the fields of content, marketing, communication, community.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Customer Service
Industries
* Computer Games
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