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(Senior) IT Operations Manager for ServiceNow (f/m/x), Vienna
Client: RBI
Location: Vienna, Austria
Job Category: Other
EU work permit required: Yes
Job Reference:
b5e305bc3f8d
Job Views:
4
Posted:
27.04.2025
Expiry Date:
11.06.2025
Job Description:
(Senior) IT Operations Manager for ServiceNow (f/m/x)
As (Senior) IT Operations Manager, you will be part of the Product Team IT Service Operations under the IT Operational Excellence umbrella in RBI. You will play a crucial role in operating and maintaining the ServiceNow system, which is a key pillar system for IT Service Management, IT Asset Management, Security Incident Response, and Vulnerability Management within RBI.
Your mission at RBI
* You will be responsible for guiding the operations team through the daily business of operating the ServiceNow system.
* You will shape the operations structure, practices, and frameworks for the ServiceNow system.
* You will be the main contact for all operations topics, create and maintain a yearly release plan, and be responsible for successful releases and upgrades.
* You will support the Product Owner, Service Responsible, and System Architect in operations-related matters.
Your core competencies
* University degree in a technical and/or commercial field or proven comparable qualification.
* 5+ years of experience in IT operations in mid or large organizations, preferably in financial services; experience leading an IT operations team is a plus.
* Know-how on ServiceNow platform is preferable but not mandatory.
* Analytical, result-oriented, collaborative, and structured working style.
* Good communication skills; English as main language, German is a plus.
* Willingness to travel approximately 4-6 times per year within Central and Eastern Europe.
What’s in it for you
* Work-life balance: flexible hours, hybrid work options, and remote work from any EU country outside Austria for up to 30 days/year.
* Work permit support for easy relocation.
* Modern tools and technologies.
* International, multicultural teams with English as the company language.
* Learning opportunities and an agile working environment.
* Subsidized canteen, discounts, and additional benefits like public transport pass, gym discounts, parental leave, bilingual kindergarten, and childcare during holidays.
* Salary starting at €60,000 gross per year, depending on experience and qualifications.
At Raiffeisen Bank International, we value collaboration, proactivity, learning, and responsibility. Join us to provide excellent customer experiences and tackle digitalization challenges.
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