Our national and international guests from all over the world come to Vienna to experience our city, our culture, and our hotel.
As a multitasking genius, you rise to every challenge with a smile for each of our guests—because you are the HEART of the house. You are our
Assistant Night Manager (m/f/d)
.
Your responsibilities:
* You ensure that Hilton's high standards are consistently met and continuously improved.
* You support our Night Manager and act as a point of contact for the team.
* You maintain cleanliness and order in the reception area.
* You take over all relevant information from the previous shift, including business volume, special guests, tasks to be clarified or completed, and notable incidents.
* You ensure compliance with labor regulations and assist in implementing legal requirements in daily operations.
* You support the Night Manager in onboarding new team members.
* You share responsibility for managing sell-out situations, including coordination and appropriate measures such as overbooking and relocation.
* You warmly welcome our guests during check-in and professionally bid them farewell during check-out, adhering to all standards (including invoice creation and processing via the PMS system).
* You handle cash reconciliation and correct any discrepancies.
* You are familiar with the hotel's emergency facilities and the fire alarm control panel (BMZ), including its operation and emergency procedures.
* You are available to guests throughout the night and help ensure guest complaints are handled appropriately, forwarded correctly, and documented.
* You manage room service during the night and know the reduced night menu offerings by heart.
What you bring with you:
* Completed training in hospitality and at least 3 years of experience at the front office or in a similar position.
* Fluent in German and English.
* Excellent communication skills.
* Creativity and passion.
* Leadership skills.
* A well-groomed appearance.
* Joy and enthusiasm for your job.
* Solid IT skills.
Your salary:
The minimum gross monthly salary (according to the collective agreement for full-time employees in the hotel and hospitality industry) is
€2,469.00
, with
overpayment guaranteed depending on qualifications
.
Why you should work at Hilton:
* Flat hierarchies and a "first name" culture foster true team spirit.
* Professional onboarding and training, including a personal buddy to ensure a great start to your career.
* Exciting variety in your daily work.
* National and international career opportunities and advancement prospects within our three hotels.
* Healthy mind & body: enjoy healthy, free meals in our Team Member Restaurant.
* Team events and regular career talks.
* "Sleep In Experience" – experience the hotel from a guest's perspective.
* Great and affordable travel opportunities – plan your perfect vacation with Hilton.
* We cover your commuting costs and pay for your public transport ticket (annual pass).
We have so much more to share and show you—but one job ad just isn't enough
For more insights into our hotels and behind-the-scenes impressions, visit us on social media:
Instagram:
CareersHiltonAustria
If we've sparked your curiosity, we look forward to receiving your compelling application (cover letter, CV with photo, certificates).
Email:
We look forward to meeting you
Warm regards,
Your Hilton Austria Team
Work Locations
Hilton Vienna Plaza
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Guest Services, Operations, and Front Office