We are currently seeking skilled Slovenian-speaking professionals to join an exciting international project in Sofia, Bulgaria. This is a great opportunity to work in a fast-paced environment where your contributions can have a lasting impact. You will collaborate with clients from around the world who rely on your expertise. If you are looking to advance your career and take on a new challenge, this role could be the perfect next step.
Requirements
Candidates should meet the following criteria:
* Fluency in Slovenian and English (minimum B1/B2 level).
* Typing speed of at least 20 words per minute.
* Start dates available in March or April.
* Initial 6- or 12-month contract, with the possibility of renewal.
Salary and Working Hours
* Monthly salary: €1,872
* Work schedule:
o Monday to Friday: 9:00 AM – 11:00 PM
o Saturday and Sunday: 10:00 AM – 7:00 PM
* 40 hours per week (8 hours per day) on a rotating shift schedule.
Additional Benefits
* €25 monthly allowance for transportation and/or internet, paid on top of the base salary.
* Extra compensation for night shifts, when applicable.
* €250 bonus for significant life events such as marriage, the birth or adoption of a child, or completing a university degree.
* Medical plan including health and dental coverage.
* Life insurance.
* Multisport Card, partially funded by the employer.
* Access to discounts on a variety of products and services.
Relocation Package
* Travel reimbursement of up to €250 after completing six months with the company (provided travel documentation such as e-tickets and invoices are submitted).
* Hotel accommodation arranged from the employee’s confirmed arrival date.
Key Responsibilities
* Handle and document customer inquiries received through toll-free support lines.
* Accurately record customer questions, feedback, and requests in the customer service database.
* Manage and escalate customer complaints according to the company’s complaint handling procedures.
* Respond to support calls and emails within the agreed service level agreements (SLAs) and ensure all interactions are properly logged.
* Diagnose and resolve issues by asking relevant questions and using internal resources and training materials.
* Provide helpful recommendations and solutions to common issues and frequently asked questions.
If you are a motivated professional with strong language skills and a passion for customer support, we encourage you to apply and take advantage of this opportunity.