Kapsch TrafficCom 2nd Level - Application Engineer (all genders) Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. Your Responsibilities: * Troubleshoot and resolve infrastructure and application issues remotely * Provide active remote support in customer projects * Perform configuration changes and software deployments * Conduct service validation, testing, and follow-up on delivery incidents * Proactively update documentation, process descriptions, and technical records * Identify opportunities to enhance operational efficiency and reliability * Handle technical escalations and support P1 incident cases, including team representation when required Your Profile: * Degree in Computer Science, Information Technology, Telematics, or a related field * Around 5 years of experience in IT solutions or a similar technical environment * Strong knowledge of scripting, databases, and both Windows and Linux operating systems * Solid understanding of IT infrastructure and networking concepts * Experience with ITSM/ALM tools (e.g., Cherwell, Jira, Confluence, Git, Azure) * Hands-on, solution-oriented mindset with strong analytical and communication skills * Curious and eager to understand how complex systems fit together * Enjoys documentation, knowledge sharing, and continuous improvement * Fluent in English (spoken and written); German language skills would be an advantage * A strong team player with a proactive and collaborative attitude * Willingness to occasionally travel and take on hands-on tasks What we offer: * We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement. * You you will be part of an international company with European roots * A hands-on onboarding with an experienced team to get familiar with the businss and domain-related processes. * Space for creating innovative solutions and ideas within a professional team practicing Agile methodologies * Social benefits of a modern company, e.g. Homeoffice, mobile devices, flexible working hours, operating restaurants, meal discount, Jobticket etc. * Possibility to participate in regular trainings (technical and personal development). * A market compliant gross salary of EUR 45.000 p.a. based on a full-time employment, which can be adapted according to your qualifications and your job experience. * Start date: as soon as possible, full-time position. * Location: Vienna. * The benefits of working for the Kapsch Group Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin. Join us and work on technologies that keep traffic flowing, make mobility smarter, and shape the transportation systems of tomorrow. Your contact for this position: Tatiana Rezan-Sirotinskis, Talent Attraction Partner Austria, T: 43 50 811 1906 Jetzt bewerben Job Facts Vienna Vollzeit Benefits * Flexible Arbeitszeitmodelle * Unterstützung zur Vereinbarkeit Familie und Beruf * Weihnachtsurlaub/ Fenstertagregelung * Homeoffice/ Mobile Devices * Strukturierte Karriereplanung/-wege * Aus-und Weiterbildungsangebote * Jobrotation/ Mobile Work * Moderne Office-Infrastruktur * Gute öffentliche Verkehrsanbindung/ Jobticket on top * Betriebsarzt sowie Resilience and Care Counselor * Feste und Events * Zukunftsvorsorge * Mitarbeiter Vergünstigungen Ihr Kontakt Tatiana Rezan-Sirotinskis Talent Attraction Partner - Austria Kapsch TrafficCom AG 43 (0664) 6281906