About the Job
As a Store Manager, you’ll lead your team with passion, nurture team spirit, deliver exceptional customer experiences, and drive commercial success. You’ll be a Swarovski advocate, inspiring excellence and supporting your team’s growth every day.
Responsibilities
* Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service.
* Build strong customer relationships and promote loyalty programs.
* Recruit, onboard, and coach talent, securing succession plans.
* Set and manage individual and team targets, proactively assessing performance.
* Oversee store operations: inventory, cash handling, loss prevention, and compliance.
* Ensure implementation of all Swarovski policies, procedures, and standards.
Qualifications
* 3+ years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands.
* Excellent leadership, coaching, and team development skills.
* Digital proficiency and strong operational know-how.
* A winning personality to easily establish a trustful relationship and empower others.
* Customer‑focused, curious, empathetic, and results‑driven team player with a commercial mindset.
What We Offer
* Recognition awards that celebrate your achievements.
* Exclusive employee discounts on Swarovski products.
* Paid volunteering leave to support causes you care about.
* A global employee assistance program offering support in mental, physical, and emotional health, managerial support as well as financial and legal matters.
* Comprehensive product, personal and leadership skills training to help you grow.
* Opportunities for career development.
About Swarovski
Swarovski creates crystal‑based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand.
Our Australia stores are located in VIC, ACT, WA, SA, and NSW.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
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