Head of Business / System Analysis
We are seeking a seasoned Head of Business / System Analysis to lead and scale our BA/SA function within the Engineering organization. This is a senior leadership role with ownership of a team of ~10 Business and System Analysts embedded across multiple product domains.
You will serve as the critical bridge between business stakeholders, product, and engineering—ensuring complex business needs are translated into clear, actionable, and well-structured system specifications. You will also elevate the overall quality, consistency, and maturity of analysis practices across the organization
Key Responsibilities
Team Leadership & Development
* Lead, mentor, and scale a team of ~10 Business/System Analysts across multiple product squads
* Define team structure, roles, and clear career progression paths
* Conduct regular 1:1s, performance reviews, and development planning
* Hire, onboard, and retain top BA/SA talent aligned with company growth
* Foster a collaborative, accountable, and knowledge-sharing culture
Analysis Practice & Standards
* Define and enforce standards, templates, and best practices across analysis and documentation (BRDs, PRDs, functional specs, API contracts, BPMN, data models)
* Drive consistency and quality across all analytical outputs—from user stories to solution designs
* Establish a strong documentation culture across a 50+ microservices landscape
* Champion modern tools and frameworks (e.g., Figma, BPMN, OpenAPI/Swagger, ClickUp, Confluence-style wikis)
Stakeholder Management
* Act as a trusted partner to senior and C-level stakeholders on system capabilities and requirements clarity
* Facilitate discovery sessions, workshops, and design reviews across business, product, and engineering
* Translate ambiguous business goals into structured, testable, and implementable specifications
Cross-Functional Delivery
* Oversee BA/SA contributions across the full product lifecycle—from discovery to post-release evaluation
* Partner closely with Engineering Managers, Product Owners, and QA to ensure requirement clarity and minimize rework
* Review and approve requirements for complex or high-impact initiatives
* Identify risks, gaps, and ambiguities early in the delivery pipeline
Process Improvement & Governance
* Continuously improve how requirements are gathered, documented, and validated
* Establish quality gates and review checkpoints within delivery workflows
* Lead retrospectives within the BA team to improve efficiency and impact
* Track team performance metrics and provide reporting to engineering leadership
The Ideal Candidate:
Experience
* 5+ years in Business Analysis, System Analysis, or a related discipline
* 3+ years in a leadership role managing analysts or cross-functional teams
* Experience in a product-driven, high-scale tech environment (fintech, banking, or financial services preferred)
* Proven track record managing multiple concurrent initiatives across complex domains
Technical Capability
* Comfortable working with API specifications (REST, OpenAPI/Swagger)
* Proficient in BPMN for process modeling
* Strong understanding of microservices and distributed systems
* Working knowledge of SQL for data validation and analysis
* Ability to engage in technical discussions (data models, integrations, event-driven systems)
* Familiarity with feature flags, rollout strategies, and fallback design
Technology Environment
You will operate within a modern fintech stack, including:
* Backend: Python (Django, FastAPI, Flask), REST APIs, OpenAPI
* Data: PostgreSQL, SQL, data modeling
* Frontend/Mobile: React/Angular, Android (Kotlin), iOS
* Architecture: Microservices (~50 services), event-driven systems
* Infrastructure: AWS, Docker, Kubernetes, CI/CD
* Banking & Payments: Mifos, QRPH, PESONet, e-wallet integrations
* Tools: BPMN, ClickUp, Figma, GitLab, documentation platforms