Key Account Operations Specialist - French speaking (w/m/d)
We are Too Good To Go, a certified B Corporation and the world’s largest food waste‑fighting app. Our mission is to inspire and empower everyone to fight food waste, reducing greenhouse gas emissions and creating a more sustainable planet.
We’re looking for a Key Account Operations Specialist to support our Key Accounts team in Austria and help Swiss stores maximize their partnership with Too Good To Go.
Your Mission
As part of the Key Account Store Operations team, you will build relationships with store managers and staff, ensuring they retain and grow their partnership. You will help rescue as much food as possible and support Swiss partners, focusing on French‑speaking partners.
Your Role
You will work with a portfolio of top brands across Switzerland, collaborate with the Key Account Team, and contribute to projects across Grocery, Hospitality, Cafés, and Food To Go.
Responsibilities
* Engage directly with stores via phone and email to drive performance, optimise engagement, and increase supply.
* Support stores in using Too Good To Go and our systems, including training new managers and staff.
* Manage a small group of partners independently, ensuring they reach their food‑waste‑reduction goals.
* Motivate store teams to reduce waste and maximise supply.
* Gather store feedback, identify trends, and report insights to the Key Account Manager.
* Ensure a high‑quality experience for customers by monitoring store performance and improving standards.
* Complete administrative tasks such as updating store information and managing mass updates for public holidays.
What We Need
* Passion for our mission and fighting food waste.
* Fluency in French and German (C1‑C2); Swiss German familiarity is a strong advantage.
* Excellent communication skills, both verbal and written.
* A positive, proactive mindset ready to adapt to a fast‑growing organisation.
* Team‑player attitude, eagerness to learn and collaborate.
* Affinity for data and a keenness to learn.
* Empathetic and patient approach.
* Comfortable with repetitive tasks, recognising each task saves food.
Our Values
* We Win Together
* We Raise the Bar
* We Keep It Simple
* We Build A Legacy
* We Care
What We Offer
* Work flexibly
o Hybrid office (up to 2 days home per week) for Vienna based staff; fully remote option from anywhere in Austria.
o Flexible hours and work‑from‑abroad possibilities.
o Extra days off for significant life events.
* Celebrate & socialise
o Regular social events (summer, winter celebrations).
o Coffee, snacks and fully‑equipped kitchens.
o Monthly free Surprise Bag.
o Paid volunteer time via Shareback volunteering programme.
o Employee resource groups: Women in the Workplace, P.R.I.D.E., People of Colour, Functionally Diverse.
* Local benefits
o Competitive salary with performance‑related bonuses.
o Benefits such as Edenred, Wiener Linien, pension plans, and wellbeing support.
o 6th week of vacation.
How to Apply
* Read all information above carefully and review our website and media for context.
* Submit CV and cover letter in English through our platform only.
For legal reasons, we are required to disclose the minimum salary as specified by the collective agreement, which is EUR 2 303 gross per month. However, we recognise qualifications and previous experience and offer a gross annual salary and bonus above the collective agreement.
We want to inspire and empower everyone to fight food waste together. With that mission, we naturally want to build a diverse and inclusive team of highly capable individuals passionate about doing things differently. We strongly believe we all excel and are more creative when we can be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.
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