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Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.
Say Hi! to your next challenge — explore the opportunity and apply below!
Your mission
The Service Center Manager is responsible for leading service center operations to deliver high-quality, timely, and cost-efficient services that meet customer expectations. You will be accountable for team leadership, safety, operational profitability, cost control, and optimal resource utilization. In addition, you will actively drive local commercial and lifecycle initiatives to support business growth and long term customer retention.
Key responsibilities
Lead and manage daily service operations to ensure on-time delivery, high quality standards, and customer satisfaction
Oversee safety and quality in the Service center, ensuring compliance with all health, safety, and environmental standards
Develop operational performance and drive continuous improvement initiatives
Lead and develop technicians, ensuring skills and competencies meet required standards. Provide technical guidance and support to resolve service challenges when needed
Plan and coordinate jobs, manage inventory, and ensure spare part availability to maintain operational readiness
Ensure service profitability through effective cost control and resource planning
Drive local commercial initiatives through installed base, lifecycle activation, and customer engagement to grow the service business and strengthen long term customer relationships
Ensure all tools, equipment, vehicles, and facilities are properly maintained and suitable for safe and efficient operation.
What we are looking for
Recognized relevant Technical Qualification, with good technical skills and knowledge of maintenance practices
Experience in service operations management, business understanding from within a related industry
Ability to plan, organize and resolve operational challenges in a busy environment
Demonstrates accountability and ownership for service performance, safety, quality and customer satisfaction
Shows adaptability and resilience in a fast paced, operational environment
Good team leadership skills, promoting collaboration, respect, and open communication.
What we offer
As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.
Ready to apply?
Click on the apply button below to send in your application. Applications will be reviewed on a rolling basis.
We Are HiabWe are a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.
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Your application will include the following questions:
* How many years' experience do you have as a Service Centre Manager?
* Which of the following statements best describes your right to work in Australia?
* How much notice are you required to give your current employer?
* What's your highest level of education?
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