Key Tasks:
* Configure and maintain IT client hardware, including laptops (Windows & Mac), meeting rooms, and peripheral devices.
* Offer first-level support for technical issues, install software, set up new devices, and manage user access to internal networks and services.
* Develop and maintain comprehensive IT documentation to ensure clarity and continuity of processes.
* Serve as a primary point of contact for technical issues within the office.
* Foster collaboration with various departments to satisfy onsite IT requirements effectively.
Essential Skills:
* Background in IT support, system administration, or a comparable helpdesk role.
* Aptitude for problem-solving, a pragmatic approach, and passion for resolving technical challenges independently.
* Excellent organizational, communication, and interpersonal skills, with the ability to multitask.
* Fluency in English and German (written and spoken).
* Adaptability, enthusiasm, and a willingness to learn new skills and technologies.