**Job Summary**
This role plays a key part in streamlining our sales operations by supporting the team with day-to-day coordination, handling customer inquiries, and managing essential documents. By ensuring that sales can focus on building relationships and driving growth, while everything behind the scenes stays organized and on track, you will make a significant contribution to our company's success.
**Responsibilities**
* Preparation of sales meetings with existing and potential customers.
* Assistance in the preparation of customer visits, trade shows, and customer events.
* Handling of customer inquiries, including coordination with internal departments and external partners.
* Administrative sales support incl. document management, offer preparation, order confirmations, T&Cs, SOWs, NDAs, invoicing, and service agreements.
* Support in drafting customer contracts by reviewing contracts and coordinating internally, followed by ongoing communication with the customer.
* Maintenance of customer portals serving as the first point of contact for departments such as logistics and accounting.
* Completion of customer questionnaires by coordinating the response to customer questionnaires across involved IMS departments and timely submission of completed questionnaires to the customer.
* Further improve internal sales processes: Coordinating product and service specifications with internal teams and suppliers, followed by continuous communication with the customer.
* Preparation of management presentations and reports.
**Requirements**
* Bachelor's Degree in a relevant technical field (e.g., Engineering, Mechanical Design), or in Business Administration with a strong technical focus.
* Minimum 5+ years as sales operations or related role.
* Proven experience in independently managing the full sales cycle.
* Strong expertise in using CRM systems and sales tools, with a demonstrated ability to maintain accurate customer data, manage sales forecasts, and analyze performance metrics to drive business growth.
* Proven track record in supporting complex B2B sales processes.
* Background in contract negotiation and legal documentation, including drafting NDAs, Statements of Work (SOWs), and service agreements.
* Technical interest in our unique product.
* Customer-Centric Mindset: Focused on understanding customer needs, delivering personalized service, and ensuring a positive experience throughout the entire sales journey.
* Ability to clearly communicate with both internal teams and external customers.
* Strong Organizational & Time Management Skills.
* Ability to analyze sales data and customer feedback to identify trends, challenges, and opportunities.
**What You Can Look Forward To**
* Career & Development: Exciting opportunities to grow professionally and personally - in an international environment.
* Team Culture: Dynamic, collegial and open to new ideas - together we are writing the future.
* Health & Well-being: Company doctor and psychologist - support for your health.
* Flexibility: Flexible working hours and the option to work from home.
* Bonus Program: All employees benefit from our success - together we achieve more.
* Job Bike: Environmentally friendly commuting and staying fit - with us you can lease your bike at a reasonable price.
* Events & Team Building: Summer party, business run, cool team events - we celebrate our successes together.
* Employee Discounts: From car washes to wellness days - benefit from many discounts.
* Catering: Subsidized canteen, fresh fruit and drinks right in the office.
* Mobility: Shuttle bus for a comfortable journey, free parking spaces, e-charging stations for cars and motorcycles, bicycle parking spaces with e-bike charging station.