Continual Improvement Officer / Internal Auditor
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Are you passionate about driving positive change, improving processes, and helping teams perform at their best? We’re looking for a proactive and experienced Continuous Improvement professional to join our team and play a key role in shaping how we operate.
If you’re experienced in Employment Services or have a compliance-based background and are ready to take the next step in your career, this is the role for you.
About the Role
In this role, you will partner with leaders across the organisation to identify opportunities, streamline processes, and embed a culture of continuous improvement. You’ll bring structure, clarity, and coaching to ensure teams are empowered to deliver sustainable results.
Key Responsibilities
Achieve business performance targets and meet required standards
Build strong relationships and facilitate workshops that lift capability across the business
Provide the organisation with expertise, tools, and methodologies to support improvement
Work closely with departmental heads to engage and guide their teams
Use appropriate measurement, analysis, and evaluation methods to identify and document process improvements
Conduct internal audits
Investigate and handle complaints
Support related departments to drive end-to-end improvement
Provide the Continuous Improvement Manager with insights, advice, and updates on operational performance and development activities
Analyse, monitor, evaluate, and report on business change
Plan and manage continuous business improvement initiatives and quality customer service standards
What You’ll Bring
Strong analytical and problem-solving skills
Experience in process improvement, business change, compliance or employment services
Excellent communication and facilitation skills
Ability to work collaboratively across teams and influence outcomes
A proactive approach with the confidence to lead initiatives from concept to delivery
Why Join Us?
Opportunity to make a real impact across the business
Supportive leadership and a collaborative working environment
Professional development and growth opportunities
Competitive salary and benefits
If you’re passionate about improving systems, performance, and people — we’d love to hear from you.
Your application will include the following questions:
* How many years' experience do you have as an Improvement Officer?
* Which of the following statements best describes your right to work in Australia?
* What's your expected annual base salary?
* How much notice are you required to give your current employer?
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