Role Purpose
As a Service Delivery Manager, you ensure the reliable and efficient delivery of IT services and make sure they consistently meet business needs. You serve as the key point of contact between business stakeholders, internal IT and support teams, and external service providers.
Responsibilities
* Ensure reliable IT delivery in line with agreed service levels and business requirements.
* Identify improvement opportunities and drive continuous optimization initiatives.
* Foster strong relationships with business stakeholders, internal IT teams, and external partners to align expectations and outcomes.
* Manage external providers and oversee adherence to contractual commitments and performance expectations.
* Conduct regular vendor reviews and support implementation of improvement measures where required.
* Facilitate effective collaboration between internal teams and third‑party partners to ensure smooth end‑to‑end delivery.
* Own and govern internal IT environments across their lifecycle, from introduction to retirement.
* Ensure compliance with security, regulatory, and quality standards.
* Take ownership of ITSM processes, including Incident, Problem, Change, and Request Management.
* Support implementation and evolution of ITSM tools and act as subject‑matter expert for related applications.
* Oversee operational and financial performance of IT operations.
* Monitor utilization and cost drivers to support transparency and informed decision‑making.
Profile
* Proven experience in IT service delivery or service management.
* Strong knowledge of ITIL or comparable frameworks.
* Ability to manage multiple priorities and work in a fast‑paced environment.
* Experience in managing providers and complex IT environments.
* Process‑driven mindset with a focus on optimisation and efficiency.
* Excellent communication and stakeholder management skills.
* Fluent in German and English.
Our Offer
We offer a unique corporate culture rooted in family tradition since 1892, an international work environment, hands‑on onboarding with experienced team members, modern social benefits (home office, mobile devices, flexible working hours, operating restaurants, meal discount, bridge day regulation, etc.), opportunities for regular training (technical and personal development), and a market‑compliant gross salary of EUR 60,000 p.a. (full‑time, adaptable to your qualifications and experience). Start date is as soon as possible in Vienna.
Benefits
* Home office
* Mobile devices
* Flexible working hours
* Operating restaurants
* Meal discount
* Bridge day regulation
Equal Opportunity Employer
Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin.
#J-18808-Ljbffr