At SKIDATA, we develop innovative access solutions for parking systems and mobility concepts – and are looking for a dedicated individual like you to join our Technical Helpdesk team. If you enjoy solving complex technical challenges while maintaining an overview, then you've come to the right place.
What you will do:
1. Technical support with vision: You will support our customers remotely and ensure that their parking systems function reliably – from the city center to the airport.
2. Ensuring service quality: You process technical inquiries according to contractually agreed response times (SLA) and actively contribute to improving our remote resolution time.
3. Advise customers: You identify optimization potential and support the introduction of new products and solutions.
4. Live teamwork: You will work closely with 2nd-level support, field service, and our partners – and contribute your expertise to installations and upgrades.
5. Take responsibility: You will help increase our service revenue, reduce travel costs, and continuously improve processes.
What you bring:
6. A higher technical education (HTL, technical apprenticeship or similar) and ideally initial experience in technical customer support .
7. Basic IT knowledge, technical understanding and interest in new technologies.
8. Very good communication skills – you can convey technical content clearly.
9. Independent and reliable working style, high flexibility and team spirit .
10. Empathy for customers and a solution-oriented approach.
11. German at native speaker level, confident spoken and written English (at least C1).
What you can expect:
12. Flexible hybrid working model for a better work-life balance.
13. Food subsidy via a digital app.
14. Job bike leasing program for an active lifestyle.
15. Travel allowance for your job ticket.
16. Additional vacation days for more relaxation.
17. Charging stations for electric vehicles on site.
18. Career and training opportunities in an international environment.
Your personal contact:
Gerald Schmied
HR Manager - Central Europe
E-Mail: offer a market-based salary based on your qualifications and professional experience. The collectively agreed minimum salary for this position is gross per month on a full-time basis. Your actual salary will be above the market rate and significantly above the collectively agreed minimum salary.
Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries.