Technical Account Manager, Samsung, High-Tech, and Manufacturing customers
Job ID: 2937718 | Amazon Web Services Korea LLC
As a TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, RDS database, ECS/EKS, IoT, Security/Governance and much more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
We are seeking individuals with strong backgrounds in IT architecting and operations such as OS/middle-ware/DB/Network administration, Customer center system/application management and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us!
Every day will bring new and exciting challenges on the job while you:
1. Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
2. Complete analysis and present periodic reviews of operational performance to customer.
3. Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
4. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
5. Foster trusting relationships with customers, understanding their business needs and technical challenges.
6. Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
7. Work directly with AWS global engineering and service teams to resolve customer issues.
BASIC QUALIFICATIONS
7+ yrs of experience in IT system architecture, implementation, operations, and consulting, with a focus on distributed applications.
Experience working for enterprise IT companies or with mission-critical enterprise business customers.
PREFERRED QUALIFICATIONS
Experience with operating and troubleshooting in at least three of the following areas: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development in a distributed systems environment.
Fluent in both English and Korean.
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