Ombuds Office Specialist (m/f/d) IT:U Mediation & Counseling Student Support 20h * Linz * Teilzeit * EUR 3.000 JOB ID: 11710-KA JETZT BEWERBEN Your Responsibilities: * Conflict Resolution: Receive and handle inquiries, complaints, and conflict cases in the university context, initiating appropriate mediation or conflict resolution measures. * Support for the Ombudsperson: Work closely with the Ombudsperson by participating in discussions, documenting cases, and developing recommendations for action. * Documentation and Reporting: Maintain confidential files, prepare regular reports on the types and number of cases (in anonymized form) to identify institutional opportunities for improvement. * Awareness and Prevention: Contribute to the development and implementation of measures for Awareness and Prevention. * Networking and Communication: Establish and maintain contacts with relevant stakeholders (e.g., academic departments, staff and student representatives) to foster a constructive and respectful communication culture. * Maintaining Neutrality and Confidentiality: Handle sensitive information with care and comply with all data protection and confidentiality regulations. Your Profile: * Completed university degree, ideally in psychology, law, social sciences or education * Proven knowledge or experience in mediation, facilitation, or conflict management (e.g., through additional training) * Ability to explain complex issues clearly and to offer empathetic, solution-oriented advice. * A structured approach to work, sound handling of confidential data, and proficiency in common office applications * A high level of responsibility and the ability to balance the interests of all parties fairly * Enjoy working with diverse groups of people, exhibiting a confident and reliable demeanor. * Excellent command of both spoken and written English and German; additional foreign language skills are an advantage The Offer: * Varied and independent work in an innovative educational and research institution with an international focus * Unique opportunity to help build a new university * "Du" culture and social activities that promote a positive work culture * Flexible working hours through a flexitime model and the possibility of home office * Attractive campus with good transport connections (free Climate Ticket Austria) * Competitive salary starting at EUR 3.000 gross per month on a full time base with the possibility of overpayment depending on qualifications and experience Your Future Employer: IT:U is Austria's first public interdisciplinary university dedicated to digital transformation for the benefit of our society, economy, and environment. In building its institutional structures, IT:U places great importance on fostering an inclusive, fair, and supportive academic environment. By joining the Ombudsperson's Office, you will contribute to promoting a culture of trust, respectful communication, and equal opportunity - supporting students with neutrality, empathy, and professionalism throughout their academic journey. Yara Wurpes Personalberatung Linz linz@schulmeister-consulting.com JETZT BEWERBEN MAKING YOUR LIFE WORK BETTER BY MAKING YOUR WORK LIFE BETTER. 3 x Rückenwind für Ihre Karriere. Ihre Benefits mit Schulmeister Consulting: FEEDBACK Sie möchten wissen, wie Ihre Chancen stehen? Unsere Consultants analysieren Ihr Profil und beraten Sie objektiv und ehrlich. MENTORING Wir begleiten Sie langfristig auf dem Weg zu Ihrem Perfect Match - vom umfassenden Erstgesprach bis hin zur langfristigen Karriereplanung. INSIGHTS Wir sind seit über 20 Jahren im Geschäft und wissen genau, wie Ihre Branche tickt. Profitieren Sie von unserem Insider-Wissen!