Director Global Customer Service (f/m/d)
16.07.2025
At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.
As Global Customer Service Director at our location in Bergheim, you lead and coordinate Site Service Managers worldwide, ensuring consistent service standards, claim handling, and market communication. You oversee global warranty analysis and remanufacturing centers, support sustainable failure analysis, and collaborate with Global Training to uphold high-quality customer service throughout the product lifecycle.
Your responsibilities
* Lead and coordinate all global Site Service Managers, ensuring consistent claim handling, service execution, and compliance with global guidelines
* Oversee global claim analysis, quality reporting, and KPI development to support continuous improvement in production and service
* Manage global warranty analysis and remanufacturing centers to ensure high-quality, sustainable part handling and failure analysis
* Ensure standardized, high-quality Customer Service documentation and market communication, including final approval of service bulletins and recalls
* Collaborate with Global Training and product development teams to align service deliverables, tools, and training throughout the product lifecycle
* Completed technical education such as Mechanical High School or similar qualification
* Proven track record and many years of experience in a senior customer service management role
* Senior knowledge about PALFINGER products, preferably over several product lines, is a big advantage
* Outstanding leadership, communication, and stakeholder management skills
* Fluent German and English skills, other languages are plus
What we offer
* Flexible working hours with no core time and possibility to work from home
* Further training and international career opportunities
* Corporate health management "PALfit"
* Company restaurant with freshly prepared meals and daily meal subsidyJob ticket for travel to and from PALFINGER
* Numerous employee discounts through Corporate Benefits
Minimum yearly gross salary according to Austrian metal industry collective agreement isEUR 65.432,36based on full-time employment. According to experience and qualification, we offer a market-conform overpayment.
Are you interested in the position and still have questions? Please do not hesitate to contact us.
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