OverviewProduct Manager - Delivery & Returns (f/m/x) - remote at refurbed. Refurbed is Europe\'s fastest-growing marketplace for refurbished products, active in 12 European countries, with a goal to empower customers to buy products cheaper while reducing CO2 emissions. We are remote-first with 250 employees and offer two months of workation per year. Recognized for three consecutive years as the Top DACH Employer by Kununu.We are looking for a Product Manager to own and expand the customer and sellers’ experience on refurbed, through seamless delivery & returns. You will work cross-functionally with engineers, designers, analysts, customer service and our supply team (commercial & operations) to build scalable solutions that make selling and buying on refurbed effortless.WHO YOU ARE:3+ years of product management experience, ideally in a marketplace environment.A practiced product discovery skillset of research (e.g. customer interviews, customer visits) over solution exploration and iteration to validation and risk mitigationTrack record of building successful B2B or partner-facing products.Ability to translate complex technical concepts (e.g. APIs, data integrations) into clear requirements, business and user value.Experience working closely with engineers and discussing technical trade-offs with confidence.Excellent communication and stakeholder management skills, with the ability to convey complex insights to non-technical stakeholders.A data-driven mindset with experience in defining and tracking product KPIs.Comfortable understanding data modeling, and writing or reviewing SQL.Passion for sustainability, marketplaces, and building great experiences for customers and partners.What you’ll doOwn the product vision, strategy, and roadmap for your squad, including customer experience, seller-facing tools and service workflows.Drive discovery with customers and sellers to deeply understand their needs, workflows, and challenges. Identify, evaluate, and prioritize opportunities with tech leads and UX; estimate impact on seller outcomes and company metrics.Partner with engineers to build and define clear, versioned API requirements. Collaborate on developer experience (docs, sandbox), and improve reliability and performance.Use experiments and controlled rollouts to validate changes; maintain high standards for stability and security.Take a data-driven approach to measuring success, leverage AI tools, and use insights to iterate and de-risk decisions.Partner with a wide range of stakeholders, particularly our Supply department, and act as the delivery experience expert within the organization, balancing business impact with customer and seller satisfaction. This requires excellent communication, empathy, and the ability to align different priorities toward shared goals.Why you will enjoy working with usOur Culture and Values:Decisions should be made based on facts and not by hierarchy levels.We embrace giving and receiving feedback, testing and welcoming new ideas, and sharing our knowledge across the company.You fail sometimes? So do we. We’re all human and learn from mistakes to improve.No matter who you love, where you’re from, who you pray to, or how you prefer to work, we are a group of talented people making a difference.Personal & Professional DevelopmentDedicated learning budget within your department for courses, conferences, or other growth opportunities.Partner with Likeminded for private sessions with experts for personal growth and mental health.Internal workshops to further develop skills and enhance cross-team collaboration.FlexibilityFully remote setting with the option to work from our Vienna office; dogs welcome. Self-organization is encouraged.Participation in office weeks three times a year for on-site collaboration and team events.…and much more! See https://careers.refurbed.com/ for further insights!Seniority levelMid-Senior levelEmployment typeFull-timeJob functionProduct ManagementIndustries: Internet Marketplace PlatformsReferrals increase your chances of interviewing at refurbed by 2xGet notified about new Product Manager jobs in Vienna, Austria.We are not including additional sponsor-related listings in this description.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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