The Customer Profitability Management (CPM) team is responsible for managing and developing innovative system solutions that generate valuable business insights about the revenue and profitability of our customers and products in Red Bull organisations around the globe.
Acting as a bridge between business and IT, you'll need to understand business needs, collect complex requirements and translate them into scalable processes and system concepts. Your mission will be to improve user experience, ensure data quality and find process efficiencies. Strong management of projects and project teams, as well as a solid understanding of core processes in the areas of Sales Planning, Revenue Growth and Profitability Management are essential to effectively drive conceptual discussions and find innovative solutions to tackle complex topics.
A core part of your mission is to drive transformation: challenging the status quo, designing future‑ready processes, and enabling users through structured change management, training, and communication. You'll partner closely with global and local stakeholders to ensure CPM solutions are fully embedded, well understood, and deliver measurable business value. Acting as a point of contact for local key users in HQ and the countries, you provide support in case of any tool and process related questions as well as system issues.
RESPONSIBILITIES
Areas that play to your strengths
All the responsibilities we'll trust you with:
1. You'll work on the development of new system solution designs in the area of Revenue Growth and Profitability Management by collecting, analyzing and challenging business requirements. With your deep expertise in concepts and end-to-end processes, you provide an objective and holistic perspective to help shape our processes and system landscape towards increased maturity levels. Focusing on data integration and efficiency you avoid isolated solutions and secure an end-to-end approach of all anticipated changes.
You'll act as a translator between business and IT, defining detailed requirements into system-based concepts, that can be used as basis for technical implementation (BSS - Business Scope Statements). You are responsible for defining scope, and for structuring and documenting the requirements, while ensuring alignment with all cross-functional stakeholders. Therefore, an understanding of business content, cross functional processes and complex solutions is essential.
2. You'll deliver your own projects within your areas of expertise or participate in highly complex projects. Depending on the project’s complexity, urgency, and length, you'll define which project management approach and methodology to apply to achieve the project goals best.
You'll define a project plan and relevant work packages considering end-to-end process and data flow design. In alignment with IT you’ll set up realistic timelines considering resources and constraints, track progress and milestones and ensure deadlines are met. You’ll set the right priorities and communicate proactively with all parties involved, identify bottlenecks, de-escalate conflicts and find alternatives to remove roadblocks.
With some guidance, you ideate, structure, prepare and run workshops throughout the different project stages, where you’ll be expected to challenge the status quo, facilitate discussions, as well as continuously identify and manage various project and process dependencies.
3. You'll be responsible for ensuring high quality and functional integration of all technical developments through defining a test plan and executing detailed end-to-end solution testing. Alignment with business stakeholders and orchestrating user acceptance testing are also part of your responsibilities.
After successful testing, you'll ensure the relevant detailed technical internal and process documentation is accurate and comprehensive. You will also work on the design and creation of communication plans, trainings and workshops as well as the preparation of related materials and documentation. You will conduct online and on-site trainings for stakeholders and impacted users to ensure the successful adoption of new processes and tools.
4. Together with the CPM team, you'll drive adoption and change in subsidiaries worldwide and HQ functions. You'll shape strategies that ensure new processes and systems are understood, embraced, and successfully embedded in daily operations. At the same time, you'll strengthen change‑management capabilities, skills and awareness within both the team and the Key User community to support sustainable transformation.
You'll actively engage, manage and grow our global Key User community, building strong relationships, fostering exchange, and creating effective feedback loops. You'll stimulate best‑practice sharing, uncover process and system efficiencies, and translate user insights into concrete improvement initiatives.
You'll own how CPM knowledge is managed and shared. You'll design and govern processes and practices that ensure efficient knowledge management, making sure key users get the right information, at the right time, in the right context.
5. With your understanding of the tool landscape, processes and data flows, you'' act as a second-level support contact for our CPM systems, supporting key users worldwide in case of process or system related issues and questions. You'll independently analyse issues, resolve incidents by closing knowledge gaps or collaborate with IT to resolve technical issues. In doing so, you'll ensure proper system functioning, identify efficiencies and tackle areas of opportunity concerning system improvements and related business processes within the CPM system.
6. At least 6 years of relevant experience in the fields of Revenue Management, Finance, Controlling and/or Sales Systems; experience in the FMCG industry is an advantage.
7. Proven track record in Project and/or Product Management.
8. Handle ambiguity and are able to structure the content and project deliverables for the desired outcome. You can understand complex processes in your domain area, identify risks and find solutions.
9. Experience with knowledge and change management practice within project and process contexts.
10. Lead process and conceptual discussions within your area of expertise. You can ideate, structure, prepare and run meetings & workshops in a project context with little management guidance/support.
11. Good communication & presentation skills with internal & external stakeholders across departments.
12. Experience as Key User or relevant technical skills, familiarity with ERP systems or any integrated business planning tool (SAP - CRM, ERP (SD, FI, COPA), S4/HANA, SAC, BI or Essbase, Oracle, Salesforce etc.).
13. High attention to detail with excellent organizational, prioritization and analytical skills and the capability to handle multiple projects and stakeholders across different departments.
14. Creativity and ability to translate concepts into processes with attention to detail while focusing on the overall context.
15. Team player, self-motivated, goal-oriented, flexible, resilient and able to work under pressure in a fast-paced environment.
16. Travel 0-10%
Profitability Systems Project Manager (Transformation)
Red Bull
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