Your mission at RBI
* Service ownership & lifecycle management
: Act as the single point of contact for IDM service management; represent the service and ensure support & delivery actions meet business needs and customer satisfaction across its lifecycle.
* Governance & coordination
: Collaborate with the Lead Ops to align operational activities with service governance, policies, and strategic objectives.
* Service Level Management
: Own service‑level oversight (SLA/OLA/underpinning contracts), performance monitoring, reporting, and regular reviews; initiate corrective actions where needed.
* Change & release management
: Define change and release policies, plan releases, (pre)authorize changes, and review outcomes to safeguard stability.
* Incident & problem management
: Oversee incident and problem processes, including escalations and major incident handling; drive root‑cause eradication in coordination with Lead Ops.
* Service modelling
: Maintain accurate service metadata (service tree, ownership, delegates) and ensure the service is properly listed and governed in RBI's IT Process Framework.
* Continuous improvement & cost transparency
: Identify improvements from customer, operational, and financial perspectives; ensure cost transparency and contribute to budgeting/forecasts.
* Partner & vendor management
: Coordinate external IT service providers and software vendors to meet contractual and quality standards.
* IT service continuity & controls
: Ensure continuity planning, execution of IT controls, and adherence to RBI policies (e.g., GDPR/DORA).
What you'll bring to the table
* Proven experience in
IT Service Management
(ITIL practices) with ownership of production services.
* Strong
stakeholder management and communication skills
; ability to lead cross‑functional coordination.
* Hands‑on experience with
change/release, incident/problem, and SLA governance
.
* Understanding
security and compliance for IT
(e.g., least‑privilege, audit readiness, continuity).
* Advantageous: exposure to Identity & Access Management and vendor management.
What's in it for you:
* Flexible work week:
Flexible hours, work-from-home options from Austria, and 30 days/year remote work from any EU country.
* International vibe:
75+ nationalities, English as the company language, and work permit support. Find all infos for international applicants here.
* Tech community:
Regular meet-ups, team buildings, hackathons, communities of practice & tech events. Find out more on our tech page.
* Development:
Clear career path, online tech courses & trainings.
* Agile way of work:
Product Owner, 70+ SCRUM Master and close collaboration with business in 30+ agile tribes.
* Stay healthy:
Subsidized canteen, well-being programs, check-ups, and sport allowances.
* Save money:
Discounts, exclusive banking terms, and a heavily subsidized public transport pass.
* Family support:
Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare.
* Competitive salary:
Starting at EUR gross p.a. including overtime, with market-compliant overpayment based on experience and qualifications. We are happy to discuss your actual salary in person.