Executive General Manager - Technology Transformation
Our client is a leading national provider in the highly regulated home care and human services sector. Operating within a complex federated network, we are seeking a high-caliber technology leader to step into the role of Executive General Manager – Technology Transformation.
This isn't a "sit-back-and-steer" CIO role. We need a visionary who can architect a long-term digital roadmap while remaining pragmatic enough to "roll up their sleeves" and navigate the day-to-day technical landscape. You will be the bridge between high-level strategy and operational excellence, ensuring technology is a catalyst for care quality and sustainable growth.
The Mandate
Your primary mission is to define and deliver a cohesive technology strategy that balances core system standardisation with the local flexibility required by a national franchise network.
Key areas of focus include:
Landscape & Tech Debt: Conduct a deep-dive assessment of the current technology estate to identify inefficiencies and remediate legacy "tech debt.
Project Maturity: Establish a disciplined PMO/governance framework, moving the business from ad-hoc fixes to structured, benefits-realisation-led delivery.
Stakeholder Diplomacy: Act as the primary interface between the franchisor, individual franchisees, and external vendors influencing without direct authority to drive network-wide adoption.
Vendor Strategy: Full ownership of the vendor ecosystem (CRM, Payroll, etc.), ensuring partners are performing, integrated, and aligned with the business roadmap.
Team Leadership: Mentoring and developing a lean, high-performing ICT team focused on service excellence and business continuity.
You are a rare breed of leader: a thought leader who can command a boardroom, and a practitioner who understands the mechanics of systems implementation.
To be successful, you will bring:
Proven Leadership in Federated Environments: You understand the nuances of a multi-site model where "buy-in" is earned, not mandated.
Transformation Pedigree: A track record of taking a business through a "maturing" phase improving data integrity, cybersecurity, and operational reporting.
Commercial Acumen: You are "outcome-obsessed." You don’t implement tech for tech’s sake; you do it to improve workforce utilization and client care outcomes.
Exceptional Engagement: The ability to translate complex technical concepts into "business speak" for franchisees and executive peers.
Resilience & Agility: Comfortable operating in a regulated, people-centric environment where empathy is just as important as technical logic.
Please get in contact with glenn@capsonerecruitment.com.au for a confidential conversation.
Salary match Number of applicants Skills match
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
Featured jobs
Director of Technology
Catholic Archdiocese of Sydney
12d ago
Manager, Global Technology-ANZ
Sony Music Entertainment Asia Inc.
Sydney NSW
5d ago
#J-18808-Ljbffr