Order Administrator / Customer Service Officer
IMCD is a leading distributor, formulator and solutions provider in speciality chemicals and ingredients. We have operations in over 60 countries and as Wegrow, we keep our founders’ entrepreneurial spirit intact, creating a world of opportunity. We are driven by our five core values: partnership, freedom to act, entrepreneurship, integrity & trust, and financial discipline.
About the role
We have an exciting opportunity for a new Order Administrator / Customer Service Officer within a large and growing team where you will become responsible for liaising with customers and internal departments to process customer orders.
Additional responsibilities will include:
* Proactively manage customer orders to be aware of inventory or supply issues and communicate any issues with customers and the commercial team in a timely manner.
* Process sales and inventory transactions.
* Create and maintain customer, supplier, and product files in our ERP (JD Edwards).
* Monitor distribution of product to customers and follow up on sales orders.
* Take inbound calls to answer inquiries, take orders, and respond to customer needs.
* Liase with sales and support staff to keep them up to date on customer needs.
* Escalate issues to the appropriate manager or team when required.
About you
Experience – We are looking for either an experienced Order Administrator / Customer Service Officer or someone with limited customer service experience that we can grow and develop.
Prior order administration experience with a national distributor, medium to high proficiency in Microsoft Office, and exposure to ERP systems will be highly regarded but is not necessary. Familiarity with JDEdwards would put you a step above the rest but is not required.
Eagerness to Learn – We are looking for someone with a drive to learn; from systems to processes to our large range of products and industries.
Ability to multi-task – No two days are the same. We work at a fast pace, and often encounter tight deadlines. You will have demonstrable experience in working to an excellent standard when under pressure and being able to prioritise deadlines.
Well-developed communication skills – You will be communicating and building relationships across all levels within IMCD.
A can-do attitude – Our values are central to all that we do. You will go a long way if you use your initiative and are happy to roll your sleeves up and support the wider team while being able to work independently.
Being a team player – Supporting colleagues when needed and working as part of a team is essential to our success.
In return you will
* Join an inclusive, supportive and diverse team.
* Enjoy working for an international fast-growing company with a strong entrepreneurial culture.
* Free on-site parking.
* Additional benefits such as a generous incentive scheme, an annual fitness subsidy, top-up parental leave, and monthly on-site massages.
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