What To Expect
Our Country Service Leads are the leaders of our field Service operations. You will be responsible for delivering an exceptional service experience to our customers, developing your team members and organization, managing day-to-day operations, and ensuring Tesla Service meets the needs of our customers as well as the expectations of our employees.
As a Country Service Lead, you will be responsible for all our service locations and lead your management team and organization to consistently deliver excellent results. To succeed at Tesla, you must be energetic, highly organized, and hardworking, with a passion for true leadership and the Tesla brand.
What You'll Do
1. Develop and drive strategic decisions for the service organization to ensure growth and to meet current and future business demands
2. Proactively guide and coach a team of managers, being present in the field and ensuring managers are empowered to make the right local decisions to drive the business forward
3. Regularly review country KPIs, identifying trends and reviewing in more detail with managers if required to quickly address any negative trends or issues
4. Constantly assess potential service improvements
5. Effectively communicate and motivate teams, as well as adapt to the changing needs of the company
6. Collaborate closely with other EMEA Country Leaders, as well as with other business areas, ensuring a strong network of peers
7. Manage financials from a service perspective for the country, maintaining an overview of cost savings, employee expenses, operational costs, profit and loss, and revenue
What You'll Bring
1. A proven background of managing an organization or region to meet operational and strategic targets
2. An open and approachable leadership style, with experience of leading, motivating, and coaching managers
3. Ability to find, organize, and manipulate data for decision-making and action-taking purposes
4. Excellent organization skills, with experience of high-level reporting
5. Ability to move between a high-level, holistic business approach and communicating with employees on a grass-roots level
6. High professional command of the English and local language
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