Our mission is to strive to create high-tech implantable devices and diagnostic solutions for cardiac diseases, which are accessible to the greatest number of people, while offering valuable services to patients, physicians, hospitals and health care insurers.
For our commercial office, based in Vienna we are looking for a permanent Customer Service Specialist Austria with fluent English language skills written and spoken.
The role requires a on-site presence at our office.
Your missions will be as follows
* Order Validation and Entry: ensure accuracy and efficiency in processing customer orders, contributing to seamless transactions.
* Customer Order Management: from order receipt to delivery confirmation, you'll oversee the entire process, ensuring customer satisfaction at every step.
* Proactive Order Monitoring: keep a vigilant eye on order statuses, managing claims swiftly and effectively to uphold our commitment to customer service excellence.
* Issue Resolution and Escalation Handling: be the go-to resource for customers, addressing any concerns promptly and professionally, and escalating issues when necessary to ensure swift resolution.
* Offers and price management in cooperation with Sales and Legal department
* Credit and debit notes management
* Commercial and Quality returns management
* Reparations management
* Master Data System Maintenance: take ownership of routine maintenance tasks within our Master Data System, ensuring data accuracy and integrity
* Local inventory management (inbound and outbound shipments, yearly inventory counts management)
* Support for Process Improvement: contribute to our continuous improvement initiatives by actively participating in process enhancements, driving efficiency and excellence.
Your profile:
* Relevant Degree or Equivalent Experience: High school degree. Commercial education.
* Professional Experience: prior experience in a similar role is advantageous.
* SAP knowledge is an advantage
* Good organizational skills and ability to manage priorities based on received inputs
* Sense of urgency
* Reliability and problem solving attitude to support pre and post market issues
* Stress Management Skills: Maintain composure and effectiveness under pressure, ensuring consistent delivery of high-quality service even in challenging situations.
* Team Player: Collaborative by nature, you thrive in a team environment, fostering strong relationships to achieve common goals.
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