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Your role at Dynatrace
We are searching for a IT Support Engineer to join our Corporate IT Technical Support team based in Graz. You will be the first point of contact for our employees, mainly Software Engineers, to support their digital work environment.
This is an onsite role. Applicants should be able to work full-time from our Graz office.
* You are the first contact for our employees to enable their digital work life at our Graz location.
* Handle initial triage, resolution, qualification, and escalation of tickets, incidents, and service requests.
* Resolve client technology issues and participate in local/regional projects, including deploying new hardware and software technologies.
* Install and support equipment such as high-performance notebooks and MacBooks for our modern workplaces.
* Understand employee needs and support IT training activities.
* Assist with local events and manage digital collaboration tools and meeting room equipment.
* Coordinate with external IT service providers.
* Identify areas for improvement and collaborate with global IT teams.
* Depending on your interests, lead or participate in IT projects for continuous improvement.
What will help you succeed
* Completed IT education and some practical experience.
* Knowledge of Microsoft environment (OS, M365, Active Directory, etc.).
* Strong troubleshooting and diagnostic skills.
* Fluent in English and German.
* Basic understanding of infrastructure environments, including networking.
* ITIL Foundation Certification is a plus.
Why you will love being a Dynatracer
* Work with the latest technologies at a one-product software company creating value for global enterprises and end users.
* Engage in innovative tech projects and other areas like marketing, design, or research.
* Be part of a creative, boundary-pushing team that values outside-the-box thinking.
* Enjoy an environment that fosters innovation, collaboration, and personal growth.
* Benefit from a unique career development program tailored to your potential and strengths.
* Join a diverse, international team with English as the corporate language.
* Experience a culture shaped by diverse personalities and backgrounds.
Compensation Data
* Attractive salary packages and stock options, along with numerous benefits.
* The minimum salary for this role is €52,000 gross annually, based on full-time employment; higher salaries are offered based on experience and qualifications.
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Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Software Development
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