* Collaborative team orientated environment
* Flexible hybrid working environment
* Competitive market rate and incentives
We have multiple opportunities for self-motivated service desk analysts who are seeking to leverage their experience to support a globally recognised leader.
Joining at a time of growth and transformation, we are seeking individuals who are driven by providing exceptional customer satisfaction whilst making a positive impact to the wider community.
How you will make an impact
* Efficiently responding to incoming user requests through the ticketing system and phone, providing effective solutions within appropriate timeframes
* Triaging and troubleshooting software, networking and hardware issues
* Working closely with 3rd party vendors and providing industry best practice solutions and updating the service catalogue
* Assisting users via remote access to perform account creation and password resets
* Proactively managing user requests and incidents within agreed SLAs with a high quality of service
What are we looking for?
* Strong background working in large-scale Windows environments, M365 providing troubleshooting support across software, telecommunications, hardware, internet
* Information Technology tertiary qualifications, ITIL certifications are highly desirable
* Excellent written and verbal communication skills
* Advanced problem solving and troubleshooting skills
* High level of attention to detail and ability to prioritize multiple conflicting tasks
* Knowledge or experience within the healthcare or similar large scale, complex environment
* Proactive, can-do attitude and collaborative team approach.
*Please note that a police check clearance will be required prior to commencement
If you are interested in a further discussion, APPLY NOWnow with an updated CV and cover letter. Australian Permanent Residency or Citizenship is mandatory.
Transform IT is proud to be an equal opportunity employer with a culture that embraces diversity.
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