About The JobAs a Team Manager, you will be an ambassador of the brand. You will take ownership to lead and coach your team, build client relationships, proactively foster the achievement of sales goals and ensure that the highest level of client experience is delivered. You will be responsible to recruit and build highly motivated teams, own their performance and development and secure succession plans. In parallel, you will be responsible for a part of our business (e.g. a product category). You will report to one of the Universe Managers, represent the brand values and demonstrate the Louis Vuitton attitudes toward clients and team members alike. This position is a full-time, permanent role and based in the Vienna store, one of the biggest for our brand in EMEA.Job responsibilitiesTeam Management and DevelopmentEnsure your team delivers the Louis Vuitton Promise to every client, through demonstrating and modeling the Louis Vuitton values and behaviours. Support them with consistent coaching, identify their development and training needs, and partner with the Field Coach Trainer to tailor individual action plansIdentify, recruit and develop talents, secure succession plans in collaboration with the Universe Managers, Store Director and HRSet effective individual and team goals; proactively assess and manage performance against expectations. Ensure your team contribute to the store and brand business priorities consistentlyManage and motivate the team to drive business: create a positive and empowering work environment, foster cooperation within the team and between managersClient and Business DevelopmentPioneer a client-centric mindset with your team to ensure client development objectives are met consistently, with a particular focus on developing long-term relationships with our local clienteleEstablish a client-centric mindset in store to ensure the highest level of client experience and proactively handle client-related situationsTake ownership of a part of our business (such as a product category) and ensure its commercial success throughout the year.Animate and inspire the team on corporate strategy and relevant business information (morning briefings, training, team meeetings)Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animationProactively provide the country head office with product recommendations and qualitative feedback based on local knowledge about the market and client needs, leveraging expertise within the teamBe a Role Model for the TeamAchieve individual and team objectives, be accountable for sales results and support the team in their sales and client interactionsLead by example in the management of clients, demonstrating best in class clienteling actionsPerform as a team-player, participate in all activities contributing to the overall objectives of the storeRespect brand standards in terms of grooming and behavior and develop the highest standards of product knowledgeOperations & Floor ManagementLead by example on the shop floor in a floor manager, host and appointment support capacity and set the tone for a positive team and client experience through your own interactions with clients and team members alike – this is decidedly not an office roleEnsure business opportunities are maximized through efficient sales floor management, being a visible, proactive support and business driver for both team and clients at all timesCollaborate with the Operations Manager and relevant head office departments to cultivate a culture of operational excellence throughout your own as well as the wider store team, maintain audit-readiness in your department (inventory and discrepancy management, back of house organization, product flow management etc)Maintain an effective store organization as related to staffing levels, daily and monthly team schedule planning, holiday and absence management as well as other administrative processesEnsure policies, standards and Louis Vuitton procedures are effectively communicated and implementedProfileYou have multiple years of experience in managing and developing larger teams and driving business performance in a client-facing environment such as retail or hospitalityDemonstrated understanding of the luxury industry and client experienceYou thrive in a fast-paced, demanding environment and can maintain a high level of energy throughout the day both for yourself and othersA strong passion for selling and client service as well as a strong dedication to driving and developing the team and business directly on the sales floorYou demonstrate a coaching mindset and have excellent interpersonal skills, in particular with regards to training, communication and feedbackYou have a strong business driving acumen and a demonstrated ability to design, implement and follow up on action plans to drive performanceYou possess advanced animation and presentation skills, including the ability to animate workshops and presentations in front of larger audiences in an inspiring and effective wayYou are passionate for the brandYou have an exceptional sense of ownership and strong work ethicFluent English and a minimum B2 level of German are mandatory, additional relevant languages are a plusReference LVM30845