Seeking a Services Management Lead with experience in liaising with service providers and cross-functional teams to deliver operational outcomes.
Description: About The Team
Our Digital Services team (a team of 11 people) is responsible for ACNC IT services, which includes managing implementation, maintenance, support and improvements. The team manages system configuration and architecture, manages cyber security risks and supports IT innovation (including Artificial Intelligence and other emerging technologies).
About The Role
We are seeking an experienced IT professional to support a current vacancy in the team.
In this role, you will:
* Manage the operations of IT service management teams to proactively identify and resolve issues and problems to positively impact on productivity across the Agency
* Lead post-implementation reviews on IT project delivery, provide high-level written correspondence, and escalate risks and issues above delegation
* Provide expert advice and support to stakeholders on contract amendments, including performance schedules and service management matters from a technical and business perspective
* Understand, analyse and interpret Agency strategies; prepare plans that align own work and the work of others with the wider Agency IT platform, other business projects, the environment and broader Agency priorities and objectives
* Lead the development of a contemporary Service Catalogue, advancing new approaches in the implementation and operation of an integrated service management, governance and assurance model
* Resolve complex service management problems by developing and analysing alternative courses of action and identifying their implications on business
* Engage and collaborate with key stakeholders to identify opportunities, achieve outcomes and facilitate cooperation in an IT Service Management environment
* Plan, coordinate and prepare complex reports on service trends, risks, anomalies and variations for a variety of stakeholders across and external to the Agency
Our Ideal Job Seeker
* Is a leader, can work autonomously and has a drive to achieve a high level standard of work and service to staff.
* Has a proven ability to coordinate with external service providers and cross-functional teams to deliver operational outcomes.
* Is detail-oriented with strong problem‑solving, analytical, and troubleshooting skills, the ability to manage issues and risks, and collaborate effectively.
* Has excellent communication skills with the ability to produce clear, concise documentation.
* Relevant certifications are regarded but not essential.
Contract: 6 Month Contract with 2 x 6 months extension
Security Required: Australian Citizen
Location: Melbourne (Docklands) only
How to Apply: Please upload your resume to apply. Candidates will need to be willing to undergo pre-employment screening checks which may include ID and work rights, security clearance verification and any other client requested checks.
Closing date: Monday 26 January
Call Joanne Finchett on 0480 002454 or email [emailprotected] for any further information.
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