Job Description
Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. By creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally. Join us, the future is ours to shape!
Your Key Responsibilities
Your responsibilities include, but are not limited to:
1. Independent management of customer service (forecasting, order management, complaints, dunning, etc.) according to internal guidelines and customer requirements.
2. Timely order management using relevant system.
3. Monitoring of the order-to-cash process.
4. Proactive communication with defined customers - timely processing and reply of customer inquiries; well-structured and solution-oriented communication with the customer.
5. Close collaboration with Account Manager and STO. Act as a liaison with various departments throughout the company and be a trusted advisor to internal parties.
6. Push account topics within the organisation, raise awareness for the customers’ importance.
7. Support process improvements within Sales Operations.
8. Reporting of technical complaints and transport deviations within 24 hours of receipt.
9. Contact point for external customer service providers.
10. Strong focus on compliance topics.
Essential Requirements
What you’ll bring to the role:
1. Education: completed bachelor’s degree or completed secondary education (HAK, HBLA) with relevant work experience.
2. Fluent in English, both oral and written.
3. Strong computer literacy, preferably experience with SAP.
4. Excellent interpersonal skills and the ability to perform under pressure.
5. Effective planning and organizational skills.
You´ll Receive
Benefits include:
1. Attractive salary with incentive program.
2. Modern company pension scheme.
3. Flexible working hours / home-office depending on the position.
4. 14 weeks of paid parental leave.
5. Additional days off (bridge-days).
6. Meal vouchers.
7. Wellbeing & mental health offers.
8. Learning and development options for your personal and professional growth.
9. Worldwide career opportunities.
In accordance with Austrian law, the minimum salary for this position is EUR 47,532.24/year (full-time). The actual salary may be higher depending on experience and qualifications.
Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz provides more than 800 million treatments to over 700 million patients annually. We aim to do more by investing in new capabilities, state-of-the-art production, and partnerships to make medicines more accessible and affordable.
Our culture is collaborative, innovative, and inclusive, supporting personal growth and flexible careers. Diversity is valued, and we encourage applications from all backgrounds.
Join Us
If you are ready to make a difference, we look forward to your application!
Commitment To Diversity & Inclusion
We are dedicated to creating an inclusive environment that reflects the communities we serve. If you need assistance during the application process due to a medical condition, disability, or neurodiverse condition, please contact us at jobs.austria@sandoz.com.
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