Want to Relocate to Portugal
We are looking for German-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse multicultural environment in Lisbon.
Position: Customer Support Representative
Location: Remote in Portugal
Market: German-Speaking
Your Main Responsibilities
As part of the Customer Service Operations team you will:
* Respond to customer requests via email chat contact forms and calls
* Handle support tickets related to general queries refunds or incomplete services
* Call users to speed up case resolution and improve communication
* Perform back-office tasks that may involve outbound calls
* Conduct outbound calls to promote products collect feedback and support customer success
* Maintain accurate records using CRM tools
* Achieve performance goals and respect deadlines
* Provide operational feedback and escalte cases when needed
Salary Package With & Without Accommodation
Whats Offered
* Salary: Up to 1300 performance & complexity bonus gross/monthly (14 salaries per year)
* Relocation Support (exceptional for candidates moving from abroad)
Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month all utilities included (deducted from payslip)
Working Conditions
* 40 hours/week 1 hour lunch break
* 22 vacation days per year
* If you work on a Portuguese public holiday you receive a compensation day
Why Portugal
A multicultural lifestyle sunny climate international work environment career growth opportunities and a great work-life balance.
Want to apply or learn more Feel free to message me!
Key Skills
Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing
Employment Type : Full Time
Experience: years
Vacancy: 1
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