Our client, a leading global crypto exchange, is strengthening its European technology and resilience function. We are exclusively mandated to appoint an
ICT Incident & Resilience Manager
to lead incident response, regulatory communications, and operational continuity across EU-regulated entities.
This is a high-impact role sitting at the intersection of
technology, regulation, and crisis management
, with particular focus on
DORA readiness
, ICT resilience, and encryption-related incident handling.
Key Responsibilities
* Own the
end-to-end management of ICT incidents
, ensuring rapid detection, escalation, resolution, and post-incident analysis to minimise business disruption.
* Lead
incident communications
across EU operations, including internal stakeholders, executive management, and regulatory-facing disclosures.
* Design, implement, and continuously improve
ICT incident communication frameworks
, including crisis playbooks and reporting protocols.
* Execute and maintain
ICT business continuity, response, and recovery plans
, including regular testing, simulations, and crisis exercises.
* Manage and coordinate
encryption-related incidents
, ensuring policy compliance, operational resilience, and regulatory alignment.
* Act as the central point of coordination for
EU incident-related announcements
, particularly those with supervisory or regulatory relevance.
* Ensure
accurate, timely, and compliant information flow
to all relevant stakeholders during incidents.
* Partner with global technology, security, and compliance teams to support the
group-wide ICT Incident & Communications framework
.
* Support additional ICT and operational resilience initiatives as directed by the EU CISO.
Candidate Profile
* 3–5+ years' experience
in financial services, fintech, or regulated digital assets environments.
* Strong working knowledge of
banking regulation and ICT risk
, with hands-on exposure to
DORA
highly preferred.
* Proven experience using
incident management and IT service management (ITSM) tools
.
* Solid foundational understanding of
IT infrastructure, operations, and cybersecurity
, ideally within a crypto or high-availability trading environment.
* Demonstrated experience delivering
projects or control implementations
within regulated settings.
* Highly effective communicator, able to operate independently and make decisions under pressure.
* Comfortable managing multiple incidents and priorities in a
fast-paced, 24/7 operational environment
.
* Fluent German and English are mandatory
* Must be
Vienna-based
and able to work
on-site at EU headquarters
.